I need help with Adobe Spark

Forum|Forum|5 years ago
July 31, 2020
2 replies
423 views

Every couple of seconds when I am working on a slide show on Adobe Spark, it comes up with a message saying failed to connect to server. I am close to my WiFi router so it shouldn't be a internet problem. I have quit Safari and restarted my Mac many times and it won't stop. It hasn't completely saved yet, so I have to redo any progress.

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Nancy OShea

Community Expert

This is not the Spark support community. Adobe Spark has separate support on Zendesk.

That said, I would try using a different browser -- Chrome or Firefox for example. Maybe try another Wifi connection.

Adobe System Status appears to be up & running at the moment. However, that may vary depending on your region and timezone. See link below for a real-time status report.

https://status.adobe.com/

If you continue to have difficulties, feel free to submit a help request directly to the Spark Support Team.

Nancy O'Shea— Product User & Community Expert

A

apdadobeAuthor

Participant

Ok, thank you for your response. Sorry, I thought it was the support page because it says Adobe Support Community at the top. I will try Chrome, thanks for the advice.

Nancy OShea

Community Expert

Sure. No problem.

"Sorry, I thought it was the support page because it says Adobe Support Community at the top."

That's quite understandable. This is the Creative Cloud support community. But Spark and Portfolio are like the poor little red-headed step-children who sleep out back in the shed. Only in this case the "shed" is Zendesk. And there is no forum for either service. I've asked why and never received a satisfactory answer.

Nancy O'Shea— Product User & Community Expert