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I upgraded my plan and suddenly no files on the cloud

New Here ,
Feb 15, 2022 Feb 15, 2022

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Hey there, I hope someone had my issue and got it solved. I upgraded my plan now and suddenly there's no files on the cloud anywhere. 

Is it something that is mentioned somewhere? I haven't found any alert or disclaimer about this and now I've lost all my files... I'll appriciate any help whatsoever. 

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Cloud storage web assets , File sync

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Community Expert ,
Feb 16, 2022 Feb 16, 2022

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did you use the same adobe id to upgrade that you used when previously when adding files to cc?

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New Here ,
Feb 16, 2022 Feb 16, 2022

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Yes 

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Community Expert ,
Feb 16, 2022 Feb 16, 2022

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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