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L
Lysidium
Participant
June 13, 2022
Question

Illustrator - Can't open cloud documents

  • June 13, 2022
  • 1 reply
  • 744 views

Hi there,

I'm using Illustrator CC on my school's network which does not use Adobe CC.
Even though I have been able to install the CC Desktop app and Illustrator, when attempting to open my cloud documents it says...

"Can\t open file. The account you signed in with doesn\t have access to this file. Contact the owner for more info"

- I am the owner of the document.
- Cloud Sync is working correctly (I can navigate and see my files).
- Illustrator is correctly displaying my account as logged in.
- I have tried signing out of all login instances and back in with no effect.

Any advice would be gratefully received. If you need any further information, please let me know.

    This topic has been closed for replies.

    1 reply

    marliton
    Community Expert
    marlitonCommunity Expert
    Community Expert
    June 13, 2022

    Hi. Have you tried downloading the document and then, opening it?

     

    Marlon Ceballos
    L
    LysidiumAuthor
    Participant
    June 13, 2022

    Yeah, I can pull it down by logging into CC's web interface and pulling it down that way.
    Which is fine, except that I can't then re-upload the edited file, overwriting the original to work on it back at home.

    Ko.Maruyama
    Community Expert
    Ko.MaruyamaCommunity Expert
    Community Expert
    June 14, 2022

    Thanks for your input, that seems like the only way to work around this issue at present.

    As I said, I can confirm that I was logged into my account via the desktop app and also via Illustrator and could navigate through my cloud documents in Illustrator itself. However when attempting to open the cloud document I was met with the above error.

    Also, I'm sorry I wasn't clear about this... I am an IT technician at the school, when I said 'my school' I meant the school that I work at. I'm trying to demonstrate the potential of deploying CC across our network and have run into this problem.


    Get in touch with the education team support.
    We have it deployed at our school, tied to students' scholastic accounts so they can access their CC assets from cloud in any classroom, or at home.
    I'm not sure how it's deployed, but it is managed from our school's IT department.
    DM me if you can't find someone in the Edu Team that can help you. They might be able to send you a deployment proposal.

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