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Answered

Images bought or files uploaded are not synchronized

Forum|Forum|9 years ago
February 13, 2017
2 replies
669 views

Hi, I'm having a trouble with cloud. In general it's not syncing files/ images from adobe stock.

Im sending screenshot of photoshop tab library and its mirror on browser. On my browser I can see the images but it does not sync with app libraries.

It's happening with my whole team, not only my account.

Thank you in advance

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Correct answer David__B

Hi Ricardo,

I got feedback from our engineering that this issue should now be resolved. Could you test from your side and let me know if your team is still experiences the issue?

Thanks,

- Dave

David__BCorrect answer

Legend

Hi Ricardo,

I got feedback from our engineering that this issue should now be resolved. Could you test from your side and let me know if your team is still experiences the issue?

Thanks,

- Dave

wearemarketing.comAuthor

Participant

Hi David__B thank you for your support. We have done some tests and it seems to be working perfect now.

Thanks

Best Regards.

Ricardo

David__B

Legend

Thanks for confirming, your patience, and your assistance in helping get it addressed!

David__B

Legend

Hi Wearemarketing.com,

Sorry for your difficulties.

A few additional questions
- Just to confirm, we are looking at the same library, both in the Library panel and within a browser?

- Has syncing completed? I noticed some of the images don't have the blue checkmark, like 12_HaciendaDelRosarioSe..

- Is the issue only with these two stock images? If so, can you provide the stock # for these two images? I'll try adding them to a library myself and see if I can recreate the issue.

Thanks,

- Dave

wearemarketing.comAuthor

Participant

Hi David,

- yes we are looking at the same library with different views (photoshop vs browser).

- The images which have not the blue checkmark are not from stock, they were uploaded

- The issue is not on those 2 images, we are having problems with many of our libraries between the whole team (7 accounts). is there any kind of stock images limitations?

Thank you

- Ricardo

David__B

Legend

Hi Ricardo,

Thanks for the additional details. I'm not aware of any stock related limitations. A few more questions

- How many assets are missing from the Library?

- Are different assets missing for different team members?

- Are you seeing any kind of errors indicating a sync failure, like this? Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

I might need to collect log files from some of the system in question and work with our engineering team on the issue. I'm doing some investigation from my side for our best next steps.

Thanks,

- Dave

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