• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Images change when zooming in on mobile.

New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

On my portfolio (website) my images are fine on the computer but when they are viewed from a phone and you try to zoom in on an image in the gallery page, the image changes to the next one.  You can zoom but it also changes to the next image.  Any help on what would stop that?  

 

Thanks!!!

Chris 

TOPICS
Cloud storage web assets

Views

400

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Dec 03, 2021 Dec 03, 2021

On which devices are you seeing this occur?

Do you have a Lightbox Viewer enabled in your site settings?  If yes, try disabling it.


See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

EDIT:  Portfolio discontinued their User Voice account. Use the Contact form to leave feedback.

...

Votes

Translate

Translate
Community Expert ,
Dec 03, 2021 Dec 03, 2021

Copy link to clipboard

Copied

On which devices are you seeing this occur?

Do you have a Lightbox Viewer enabled in your site settings?  If yes, try disabling it.


See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

EDIT:  Portfolio discontinued their User Voice account. Use the Contact form to leave feedback.

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2021 Dec 03, 2021

Copy link to clipboard

Copied

Disabling lightbox did the trick.  I'm unable to zoom the images but it took care of the phone viewing problem. Thanks Nancy.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2024 Dec 01, 2024

Copy link to clipboard

Copied

LATEST

I have the same problem , wow it seems that it's been like this for years now, so I will assume that since the launch lol.

In my case I assumed that disabling lightbox will do the trick, but "just" at the cost of losing that feature, which is not really a solution, but an alternative ..... I emailed Adobe Support , I hope that they will look into it

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines