Participating Frequently

Question

InDesign cc 2015 libraries panel is 'unable to connect to server' on mac osx 10.10.3

Forum|Forum|10 years ago
June 29, 2015
3 replies
3687 views

Hi,

Just wondering if someone may have a solution to this problem? I'm in Australia and only experiencing the problem on my mac laptop. My desktop-based Windows version of InDesign cc 2015 successfully connects to the cc libraries panel. Out of curiosity I have re-opened InDesign cc 2014 on the laptop and the cc libraries panel connects to my Assets folder without an issue. Any guidance would be appreciated 🙂

Message was edited by: Todd Wilson - 'on the laptop' was added to the 4th sentence.

File sync

This topic has been closed for replies.

Legend

Hi Todd,

Please refer to the thread below where this issue has been addressed:

CC Libraries - unable to connect to server

Regards,

Sheena

Adobe Employee

Try logging out of Creative Cloud Application on your Mac machine, then sign in again.

Please let me know if this does not help.

Participating Frequently

Thanks for the suggestion. Unfortunately it hasn't helped.

Todd

Community Expert

Community Expert

I'm moving this question to the Creative Cloud Download & Install forum since this is a CC issue, and the staff and MVPs there can help you.

Participating Frequently

Hi Steve,

Thanks for pointing me in the right direction.

Todd

Participating Frequently

Todd , sometimes there will also be an temporary issue . So it is better to check with Adobe support once .

You can see in the below links :

CC Libraries - unable to connect to server

I am connected to CC however in my library when I roll over the "cc" icon it says "unable to connect to server" help ple…

Hi Brucgovn,

You've been an absolute star with all your help and suggestions.

Thanks for sticking with the problem for so long.

One thing I really appreciated was that your instructions & guidance were clearly laid out and communicated.

It made the step-through process so much easier at this end :-)

I'll follow up on your final suggestions and, fingers crossed, the Adobe tech team will find an answer.

Kind regards and thanks again,

Todd