Issue with Access to My Old Adobe Portfolio and New License Activation

[BUKET325444055o58]

Following the expiration of my Student Account, I had a Personal Account with the same e-mail address. I was using a custom domain with my Student Account and then lost access to my old Adobe Portfolio website with the custom domain. I need assistance in re-establishing this connection. 

When I try to sign in to my Adobe Portfolio website with my Student Account I receive the following error message: "Access Denied. You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID." 

I am now unable to connect my custom domain to my new Personal Adobe Portfolio because when I attempt to do so, I receive the message: "This domain is already connected to an Adobe Portfolio site." 

In short, I can't access my old portfolio page, and I can't assign a custom domain to the new one. I need help.

Thanks for any ideas and help.

[kglad]

it's not clear what account you have.  student?  

[BUKET325444055o58]

I used to have a student account, and my custom domain was associated with that account. Now, I have a personal account with the same email address.

[kglad]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[BUKET325444055o58]

I will try, thank you!

[kglad]

you're welcome.

[Nancy OShea]

Adobe Customer Care knows nothing about Portfolio.

Portfolio support is a separate thing.

[Nancy OShea]

You'll need to contact Adobe Portfolio Support and ask if they can retrieve your old Portfolio and combine it with your new ID.

If the account was paid for by your school or employer, you may need their permission first.

More Portfolio links:
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Hope that helps.

[BUKET325444055o58]

I submitted a request using the Contact Portfolio Support link you provided. Thank you. 

[kglad]

@BUKET325444055o58 

let us know if you get a response.

[Nancy OShea]

They usually reply by email with 24-48 hours (on business days).  Check your email spam folder.

[Katherine5E10]

Hi, I'm currently going through the same situation right now. Was wondering if there is hope and you were able to get this resolved?

[Nancy OShea]

@Katherine5E10,

This topic is over 1 year old. 

Matters like this are handled on a case-by-case basis.

Contact Portfolio Support.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168