It says my storage is full, but both my cloud and the app files are empty.

I ahve the same issue, I've emptied all these:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

It says I'm using 18GB, buit I'm using nothing at all and all my deleted folders are empty.

Irritating, I get a warning to upgrade my plan....

and if the previous links fail to help:

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

Hi @Taylor29220769ugdy,

We're sorry to hear about your difficulties. I would recommend you check this article and let us know if that helps:- https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

See if this helps:
https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.htmlhttps://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>