Je dois réparer Creative Cloud à chaque démarrage

[remyh59711007]

Chaque matin je redémarre mon Mac et le lancement de "Creative cloud" est un problème car apparait le message "Creative Cloud est requis pour résoudre ce problème, ... Voir fichier J'appuie sur réparer et au bout de 10 mn tout refonctionne. Et le lendemain c'est de nouveau la même chose

Merci d'avance pour votre aide

[kglad]

@remyh59711007 

start with, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

[remyh59711007]

I have tried all the different solutions you suggested, I even reinstalled Lr , LrC and Ps and nothing changed, the problem is still there

[kglad]

@remyh59711007 

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[remyh59711007]

Hello,

Nothing helps, the problem is still the same.

I think I will not shutdown my compute until the next update of my OS and let it go in standby.

Thx for your help

[kglad]

you're welcome.

the next step would be to have adobe support connect to your computer.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...