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Keeps saying "to use creative cloud libraries, please sign into creative cloud" on my adobe products

New Here ,
May 31, 2021 May 31, 2021

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Hi folks, 

this has been driving me round the bend. Under creative cloud libraries on both Photoshop and the Creative Cloud app it keeps saying "to use creative cloud libraries, please sign into creative cloud" despite me being signed in (as best I can tell). 

I've tried everything suggestd here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...
Have also tried uninstalling and re-installing. 

Any suggestions?
Thanks

 

TOPICS
Cloud storage web assets , File sync , Libraries

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Community Expert ,
May 31, 2021 May 31, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if all looks ok, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
May 31, 2021 May 31, 2021

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Yeah have tried that multiple times but still no dice. 

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Community Expert ,
May 31, 2021 May 31, 2021

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New Here ,
May 31, 2021 May 31, 2021

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That's the link I posted in my original post saying that I'd already tried. 

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Community Expert ,
Jun 01, 2021 Jun 01, 2021

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sorry about that.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1622549466105.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Oct 11, 2022 Oct 11, 2022

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hey im having the same issue myself with photoshop, is there a solution??

 

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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@Neurin265379435unl 

 

did you sign out and then back in per my first post in this thread?

 

if so, and that failed, reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Recreating the Libraries Cache did the trick for me.

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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@Jocki 

 

thank you for that info.

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