Keeps saying "to use creative cloud libraries, please sign into creative cloud" on my adobe products

[Boundless Photography]

Hi folks, 

this has been driving me round the bend. Under creative cloud libraries on both Photoshop and the Creative Cloud app it keeps saying "to use creative cloud libraries, please sign into creative cloud" despite me being signed in (as best I can tell). 

I've tried everything suggestd here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...
Have also tried uninstalling and re-installing. 

Any suggestions?
Thanks

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if all looks ok, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Boundless Photography]

Yeah have tried that multiple times but still no dice. 

[kglad]

try these steps next

What to do when the Creative Cloud Libraries panel doesn't load (adobe.com)

[Boundless Photography]

That's the link I posted in my original post saying that I'd already tried. 

[kglad]

sorry about that.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Neurin265379435unl]

hey im having the same issue myself with photoshop, is there a solution??

[kglad]

@Neurin265379435unl 

did you sign out and then back in per my first post in this thread?

if so, and that failed, reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Jocki]

Recreating the Libraries Cache did the trick for me.

[kglad]

@Jocki 

thank you for that info.