Libraries and everything from the cloud disappeared

Forum|Forum|4 years ago
August 5, 2021
2 replies
3817 views

All of my Adobe apps updated automatically. Now everything I had ever saved in libraries or to the cloud, all assetss, all swatches, all stock completely gone as if they had never existed. I have tried uninstalling reinstalling, logging in and out etc etc. They have disappeared across all apps and on the web browser, everything. https://assets.adobe.com/files this page shows that I have no documents, no synced files, no libraries, nothing published and nothing shared with me. I have no idea why this is all suddenly gone, but I had swatches and libary items I used to use for photoshop, indesign and illustrator and I had several things published from indesign among many other cloud items I had saved over the years. Is there anything that can be done to recover these things??? There is also nothing in the "deleted" folder on the CC browser page and nothing in the "Creative Cloud Files" folder on my computer. I have no idea how many things I may have lost. I thought the ever-syncing cloud would be a safe place for things...I kind of want to scream.

P.S. I have already looked at other similar posts on these forums but they all seem to be more than 3 years old. I think this issue relates to the latest update because the first time I noticed things were missing, the apps were trying to give me "tours" of new features including the library.

P.S. P.S. I am just realizing I am pretty sure I had an avitar and username on my account before and even that is gone too...

This topic has been closed for replies.

Correct answer Nora_Nora

SOLVED! It turns out I have another account through school that I was unaware of... Still confused how it even happened, but somehow I was logged out of my personal account and logged into the new enterprise one (which, being new, has nothing saved at all). Now I am logged back into my personal account and my libraries and cloud assets etc remain.

😅

M

mwarren-cdisc

Participant

Adobe did something recently that split my work account into a business profile and a personal profile. Thanks, I guess 🙄. All of my Libraries, they decided, are to be associated with the new personal profile. I ended up having to sign out and then back into Adobe CC with the personal profile, manually export all of my libraries as cclibs files, sign out and back in to the business side and import all of the Libraries back in.

Pretty dumb move, IMHO.

Nora_NoraCorrect answer

Inspiring

SOLVED! It turns out I have another account through school that I was unaware of... Still confused how it even happened, but somehow I was logged out of my personal account and logged into the new enterprise one (which, being new, has nothing saved at all). Now I am logged back into my personal account and my libraries and cloud assets etc remain.

😅

H

Heethor

Participating Frequently

Lucky you! This also happened to me - just yesterday. I did the latest InDesign update, and when I went back in, the Libraries I had created the day before were GONE. Actually, not ALL were gone, all but one were gone. Which is SO weird. Very sad. Still trying to find it. But not even our IT support could find any traces of .idms or .cclibs/.cclibc files.

H

Heethor

Participating Frequently

Just wanted to share that I found a solution! I had to "Browse Shared Libaries" on my online Adobe InDesign account. I am using a company account, and because I had shared the libraries "with everyone at ___(my company's name)" - for some reason when I did the recent InDesign update, it took them out of my libraries, and saved them in another place for our company. I had to find them again, and ADD them back to my library. The odd thing was that it did not show these libraries as already shared with me. I had to re-add them to the "shared with me" folder. If that makes sense. I am sure someone more technical than me can explain it better. But I did not find this solution mentioned anywhere yet. I had to discover it myself. So glad I did. I was mentally prepared to redo all the work adding the many assets back to my library.

I don't see a way to edit my reply above - so I'll append some corrections here with some added detail / direction for anyone else who might find documetation of the solution (albeit, from a lay person's perspective).

I'm in (http://) assets.adobe.com/libraries. Looking at "Your Libraries" and "Personal and Shared" tab. Before I solved the problem, I only saw 1 (one) of my libraries, out of my previous 7 (seven) libraries in "Your libraries." Nothing was in "Shared with you" and nothing was in "Deleted."

I believe my "Your Files" tab had just the 1 (one) library.

It's important to note - and reiterate - there was nothing in "Shared With Me." Thus the frustration.

Today, after a good night's sleep, I saw the "Browse all" button with the binoculars icon (in the upper right of the window), so decided to check there.

Sure enough, it searched for a few moments, and IT FOUND ALL MY ASSETS that I had shared with my company account. I was elated.

It showed a preview (image) of all the libraries available to me, and the 1 (one) library that was intact had a blue checkmark. The other libraries did not have the blue checkmark. So, I clicked on the others, and selected them (activating the blue checkmark on each). This selected them to add BACK to my libraries! Yay!

When I returned to the "Your libaries" tab, sure enough there they all were. I had successfully added them back.

I went back to my local drive, opened an .indd file, and VOILA there were my 7 (seven) libraries again.

Hope this can help someone in the future.

Thank you,

Heather

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