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michaeln82239712
Inspiring
April 21, 2025
Answered

Libraries not syncing

  • April 21, 2025
  • 3 replies
  • 1215 views

I am able so see my CC Libraries in my browser, but when I open the CC Desktop app, they won't sync. Therefor, they don't sync in the design applications either. I've uninstalled, reinstalled, ran CC Cleaner, cleared cache, restarted, etc. No luck. I'm running Sequoia 15.4.1 and the latest CC Desktop app version. I have Admin rights and am the owner of multiple libraries, so I'm getting pretty desperate.

 

Any advice that I haven't already tried?

Correct answer michaeln82239712

FYI -- For everyone that has also tried all of the previously mentioned steps unsuccessfully, I was able to work with an Adobe Engineer to find the problem folder causing my issue. While it may or may not work for everyone, here were the steps I took to fix the issue:

  • Close all running Adobe applications.
  • In Activity Monitor do a search for all processes with "Adobe" and "Creative" and identify any that are related to Adobe processes and hit Stop. Force stop them if necessary. Exit Activity Monitor when all are gone.  
  • Use the "Go > Go to Folder" command in Finder and copy/paste this path "~/Library/Application Support/Adobe/Creative Cloud Libraries/LIBS/"
  • Inside the LIBS folder will be a lengthy folder name (ie. 3DA6E0D559C00AB30A495XXX_XXXX.COM). It will be specific to the user, so the names will be different to everyone. Once you locate that folder, delete it.
  • Finally, open the Creative Cloud Desktop app or one of the other design applications and the libraries will start to repopulate.

3 replies

alfredobarros
alfredobarros
Participating Frequently
January 28, 2026

Thank you! I tried it, but after all, in the next day, everything backs to the same all apologies…
But it works for a day. Thank you so much. I'll try to create a script to run every time I restart my mac.

All the best! 🙏

 

 

System Specifications: - Hardware: Mac mini (M4 Pro) - Memory: 48 GB Unified Memory - OS: macOS 26.2 (Build 25C56) - Premiere Pro Version: 26.0.0 (Build 72)
Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
January 29, 2026

Hi ​@alfredobarros,

 

Thanks for reaching out! We’re sorry to hear about this. Did you try signing out of the Creative Cloud Desktop app and closing it from the task manager, and then trying again? If that doesn’t help, please try disabling the Windows firewall and see if that works or not.

 

Regards,

Tarun

    M
    michaeln82239712AuthorCorrect answer
    Inspiring
    June 9, 2025

    FYI -- For everyone that has also tried all of the previously mentioned steps unsuccessfully, I was able to work with an Adobe Engineer to find the problem folder causing my issue. While it may or may not work for everyone, here were the steps I took to fix the issue:

    • Close all running Adobe applications.
    • In Activity Monitor do a search for all processes with "Adobe" and "Creative" and identify any that are related to Adobe processes and hit Stop. Force stop them if necessary. Exit Activity Monitor when all are gone.  
    • Use the "Go > Go to Folder" command in Finder and copy/paste this path "~/Library/Application Support/Adobe/Creative Cloud Libraries/LIBS/"
    • Inside the LIBS folder will be a lengthy folder name (ie. 3DA6E0D559C00AB30A495XXX_XXXX.COM). It will be specific to the user, so the names will be different to everyone. Once you locate that folder, delete it.
    • Finally, open the Creative Cloud Desktop app or one of the other design applications and the libraries will start to repopulate.
      E
      Em277214278yyy
      Participant
      September 24, 2025

      Thank you for sharing this. Just the first two steps resolved my font syncing issue (could not download fonts locally and could not sync recently activated fonts). Bumping if anyone is having similar Adobe Fonts cloud syncing errors. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 21, 2025

      reset the cc desktop app by making sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R

        M
        michaeln82239712Author
        Inspiring
        April 21, 2025

        Saw your comment in another thread and tried it before posting, but still the same result. 

        M
        michaeln82239712Author
        Inspiring
        April 23, 2025

        Hi @michaeln82239712

        Sorry to hear about your difficulties. Please reach out to and work with our support directly on this issue. Our engineering department has gotten a few reports of this issue lately and is in the process of investigating to determine the causes. The solution will require you to upload your log files from your computer for review and then modify certain config files to resolve the issue. Please reach out to our support here to contact them: 

        https://adobe.ly/4lMrMOO

        Thanks,

        Dave


        Can you tell me more about the config file modifications?

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