Inspiring

Answered

Libraries Sync Error Please check Firewall Settings

Forum|Forum|2 years ago
July 4, 2023
17 replies
103251 views

Good day! After many years of working with the same computer, same everything, I was prompted to update Creative Cloud and now I am welcomed with a new error that says: "Creative Cloud Services are blocked. Please check your firewall settings"

I have not made any changes to my firewall settings, the only thing that has changed in the last few months was this update. There is no documentation or previous posts that seem to focus on this issue. I've done things like ensure that adobe applications are able to get through the firewall, edited my hosts file, everything I Can find online but nothing seems to fix the issue.

My apps appear to be working normally but I am not sure what problem this is going to cause moving forward. Is there a known solution to this issue?

Libraries

Correct answer Simone243739734c7h

@Simone243739734c7h

what was done to help you?

This issue is resolved with help from Adobe Agent.

How to solve the issue:

1. Close XD and sign out from the creative cloud desktop app and close it.

2. Run Command Prompt as Administrator

3. Copy paste the command below and press enter:
CheckNetIsolation LoopbackExempt -a -n="adobe.xd_pc75e8sa7ep4e"

4. Launch XD and try loading cc library.

Show previous replies

MegaTorque-01Author

Inspiring

In addition to this error, if you set your computer to sleep and return to it the next day you will be presented with the same error inside Photoshop or Illustrator when you use the application. Hitting the "Retry" button fixes it and everything appears but it's very frustrating to see that message every single time when you know it's getting through the firewall since "Retry" makes the error go away.

kglad

Community Expert

@MegaTorque-01

actually, there probably is a firewall issue when your computer's asleep. ie, your firewall probably blocks adobe when the computer's sleeping.

imo, the better (it seems to me) solution would be for adobe cc to cease activity when a computer's sleeping, or give a better error message indicating adobe processes are still active when a computer sleeps which may cause problems.

S

Simone243739734c7h

Inspiring

I have the same issue, may I know if you can resolve it? thanks!

kglad

Community Expert

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

S

Simone243739734c7h

Inspiring

Hi, thanks for your reply. I tried your suggestion but unfortunately, I still can't use my library and still have the same problem.

TennantGilbert

Inspiring

I just changed my Syncing folder location from c:\users\gil to c:\users\gil\download and this same error just popped up.
I then went back to Preferences and changed the Syncing folder back to c:\users\gil. The error won't go away now.

File Syncing says it is up to date.

Trying to find the 16.6 GB being used up of my 20GB, hence the change.. No luck and now another issue...

😞

TennantGilbert

Inspiring

Closed Creative Cloud Desktop and relaunched it. Error is gone now.

🙂

F

Flamboyant_video15A8

Participant

Thanks! By doing this it solved the issue.

Sam B+

Inspiring

I also started having this issue today. Frustrating.

JonGoldphone

Inspiring

I have exactly the same error, and I can't access my Libraries in Photoshop mainly. It's very hit-and-miss, sometimes they work, sometimes they don't. Really frustrating. All Adobe Creative Cloud Apps are 'Allowed' through my Norton Anti-Virus. Just opened PS again, and they are working ok but the error message remains and can't refresh it in my CC app. These need to be consistent and work like they did a few months back. Please help.

MegaTorque-01Author

Inspiring

It would also help to know the exact files that are being used that need to be given access through the firewall, as having the firewall turned off is not a great idea in general.

melanies@sienadesign

Participant

Same problem here. Would love to know how to resolve.

responsible_mindset1549

Known Participant

Hi @MegaTorque-01, @melanies@sienadesign , @Delresto , @Alan31088446q6tt

We're sorry to hear about this. Please check the steps mentioned in this article and let us know if this helps in resolving the issue you're seeing. Here is the link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Regards,

Tarun

Running the Limited Access Repair tool for macOS did it for my system. Thanks!

Please, don't let this happen again. A.C.

kglad

Community Expert

your firewall may have updated. test by suspending tour firewall and checking adobe cc.

MegaTorque-01Author

Inspiring

Thanks for the response! As I mentioned in the first post, no updates were made to my computer before the error occured. The only change that happened was that Creative Cloud requested to be updated, which I performed and right after that I am seeing the error. I have not made any changes to my firewall or windows settings. Resetting my computer or disabling the firewall does not appear to fix the problem. Restarting Creative Cloud does not show the error until about 10-15 mins after its loaded up.

kglad

Community Expert

it may have updated in rhe background. again, test your firewall.

or, if you want to possibly err, revert to older cc app.

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