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11

Libraries Sync Error Please check Firewall Settings

Participant ,
Jul 04, 2023 Jul 04, 2023

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Good day! After many years of working with the same computer, same everything, I was prompted to update Creative Cloud and now I am welcomed with a new error that says: "Creative Cloud Services are blocked. Please check your firewall settings"

 

I have not made any changes to my firewall settings, the only thing that has changed in the last few months was this update. There is no documentation or previous posts that seem to focus on this issue. I've done things like ensure that adobe applications are able to get through the firewall, edited my hosts file, everything I Can find online but nothing seems to fix the issue.

 

My apps appear to be working normally but I am not sure what problem this is going to cause moving forward. Is there a known solution to this issue?

 

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correct answers 2 Correct answers

Community Expert , Jul 04, 2023 Jul 04, 2023

your firewall may have updated. test by suspending tour firewall and checking adobe cc.

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Explorer , Aug 08, 2023 Aug 08, 2023

This issue is resolved with help from Adobe Agent.

How to solve the issue:

1. Close XD and sign out from the creative cloud desktop app and close it.

2. Run Command Prompt as Administrator

3. Copy paste the command below and press enter:
CheckNetIsolation LoopbackExempt -a -n="adobe.xd_pc75e8sa7ep4e"

4. Launch XD and try loading cc library.

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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your firewall may have updated. test by suspending tour firewall and checking adobe cc.

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Participant ,
Jul 04, 2023 Jul 04, 2023

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Thanks for the response! As I mentioned in the first post, no updates were made to my computer before the error occured. The only change that happened was that Creative Cloud requested to be updated, which I performed and right after that I am seeing the error. I have not made any changes to my firewall or windows settings. Resetting my computer or disabling the firewall does not appear to fix the problem. Restarting Creative Cloud does not show the error until about 10-15 mins after its loaded up.

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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it may have updated in rhe background. again, test your firewall.

 

or, if you want to possibly err, revert to older cc app.

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Participant ,
Jul 04, 2023 Jul 04, 2023

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It would also help to know the exact files that are being used that need to be given access through the firewall, as having the firewall turned off is not a great idea in general.

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New Here ,
Jul 14, 2023 Jul 14, 2023

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Hello MegaTorque,

I currently also have the same issue and tried also turning off firewall. 

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Participant ,
Jul 21, 2023 Jul 21, 2023

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Same problem here. No fix so far.

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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make a screenshot of the error message, then copy it and paste it here. (ie, don't attach it.)

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Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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Same problem here. Would love to know how to resolve.

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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New Here ,
Oct 26, 2023 Oct 26, 2023

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What do you do with this list once you download it? I have a Mac. 

 

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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what list?

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hi @MegaTorque-01melanies@sienadesign , @Kangi Sportswear , @Alan31088446q6tt 

 

We're sorry to hear about this. Please check the steps mentioned in this article and let us know if this helps in resolving the issue you're seeing. Here is the link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Regards,

Tarun

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Explorer ,
Jul 31, 2023 Jul 31, 2023

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Hi, I have same problem and the step that you mention doesn't help. does anyone resolve this? thanks!

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Explorer ,
Aug 06, 2023 Aug 06, 2023

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Running the Limited Access Repair tool for macOS did it for my system. Thanks!

Please, don't let this happen again. A.C.

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Explorer ,
Jul 26, 2023 Jul 26, 2023

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I have exactly the same error, and I can't access my Libraries in Photoshop mainly. It's very hit-and-miss, sometimes they work, sometimes they don't. Really frustrating. All Adobe Creative Cloud Apps are 'Allowed' through my Norton Anti-Virus. Just opened PS again, and they are working ok but the error message remains and can't refresh it in my CC app. These need to be consistent and work like they did a few months back. Please help.Untitled-1.jpg

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Participant ,
Jul 27, 2023 Jul 27, 2023

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I also started having this issue today. Frustrating. 

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Participant ,
Jul 27, 2023 Jul 27, 2023

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I just changed my Syncing folder location from c:\users\gil to c:\users\gil\download and this same error just popped up.
I then went back to Preferences and changed the Syncing folder back to c:\users\gil. The error won't go away now.

File Syncing says it is up to date.

Trying to find the 16.6 GB being used up of my 20GB, hence the change.. No luck and now another issue...

😞

 

 

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Participant ,
Jul 27, 2023 Jul 27, 2023

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Closed Creative Cloud Desktop and relaunched it. Error is gone now.

🙂

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New Here ,
Nov 18, 2023 Nov 18, 2023

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Thanks! By doing this it solved the issue.

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New Here ,
Feb 14, 2024 Feb 14, 2024

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Solved for me too, thanks:)

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Explorer ,
Jul 31, 2023 Jul 31, 2023

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I have the same issue, may I know if you can resolve it? thanks!

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Explorer ,
Jul 31, 2023 Jul 31, 2023

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Hi, thanks for your reply. I tried your suggestion but unfortunately, I still can't use my library and still have the same problem.

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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