Libraries Sync Error Please check Firewall Settings

[MegaTorque-01]

Good day! After many years of working with the same computer, same everything, I was prompted to update Creative Cloud and now I am welcomed with a new error that says: "Creative Cloud Services are blocked. Please check your firewall settings"

I have not made any changes to my firewall settings, the only thing that has changed in the last few months was this update. There is no documentation or previous posts that seem to focus on this issue. I've done things like ensure that adobe applications are able to get through the firewall, edited my hosts file, everything I Can find online but nothing seems to fix the issue.

My apps appear to be working normally but I am not sure what problem this is going to cause moving forward. Is there a known solution to this issue?

[kglad]

update when you can.

[MegaTorque-01]

In addition to this error, if you set your computer to sleep and return to it the next day you will be presented with the same error inside Photoshop or Illustrator when you use the application. Hitting the "Retry" button fixes it and everything appears but it's very frustrating to see that message every single time when you know it's getting through the firewall since "Retry" makes the error go away.

[kglad]

@MegaTorque-01 

actually, there probably is a firewall issue when your computer's asleep.  ie, your firewall probably blocks adobe when the computer's sleeping. 

imo, the better (it seems to me) solution would be for adobe cc to cease activity when a computer's sleeping, or give a better error message indicating adobe processes are still active when a computer sleeps which may cause problems.

[MegaTorque-01]

 Here's an image of what you see after your machine is set to sleep. This isn't the first time this has happened, it was an issue in a previous version of Illustrator and it was fixed (26.2.1 think) and now it's happening again.

[kglad]

@MegaTorque-01 

either roll back to versions that don't cause the problem or live with it, and/or report to adobe.

ie, adobe suggestions have greater effect if made elsewhere.

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[mthannigan]

I had this problem today, too. I paused syncing, quit the Indesign app and Abobe Acrobat (I was using) then quit Creative cloud, restarted my Mac, and the library sync failure was gone. If it comes back tomorrow, I'll report back. Usually Adobe custome service has been able to help with these sync issues..

[kglad]

@mthannigan 

that sounds like a reset would have worked.  

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[mthannigan]

It's tomorrow already, and the problem hasn't returned. Yay!

[kglad]

thanks for the update.

[Tarun Saini]

Hi @MegaTorque-01, 

Could you please share the Adobe logs from your machine so that we can investigate the issue further? Here is the link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file. We can share the info with the product team so that they can investigate the issue further

Regards,

Tarun

[Anavrin AI]

Same problem

[kglad]

@Anavrin AI 

dod you try the suggested solutions?

[LBob]

I have the same error and concern. Adobe should not require customers to make manual changes via the command prompt.

[kglad]

@LBob 

you can contact adobe support and let them make changes to your computer.

[MegaTorque-01]

I'm actually still having the same issue across all my Adobe apps after my computer wakes up from sleep mode. I am actually on a brand new, clean formatted computer running the latest version of Windows 11, Creative Cloud and all the apps updated to their latest versions. I thought this may have been an issue with my older machine but even with a brand new installation on a completely different computer the problem persists.

[kglad]

recently some users (possibly with sonoma os) have reported resetting the cc app fixed this problem.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[A3user]

This worked for me, thanks! 

[kglad]

@A3user 

you're welcome.

[LuWi@BE]

Unfortunately, the solution is always very short-term with me. The problem always comes back... usually after a few days. I stop doing all the operations manually every time; it is clearly an Adobe problem because it occurs on different OS-types and versions of OS. Surely it can't be that they don't acknowledge this problem themselves?

[kglad]

i don't have insight into adobe (other than forums related matters), but imo it's an adobe/something specific to your computer issue. ie, this might affect .001% of users, but most of us never see this problem.

[Abraham261900395jyh]

I simply signed out from the Creative Cloud app and signed back in, and it started working again. Libraries syncing. Up to date.

[kglad]

@Abraham261900395jyh 

thanks for that.

[Costach]

Just go to the firewall setting, click on settings and add all adobe application (creative cloud, helper etc) and it will be ok.

[AFCathaCA]

Hello Costach. Your answer needs to be a bit more detailed as "creative cloud, helper etc. " is too vague, perhaps incomplete. The Adobe Creative Cloud app is added automatically at installation so it's already listed and "on" in the Firewall incoming communications list. The "helper"... What helper? And would you please detail what the other "etc." items are? Beyond that, the "solution" listed above (resetting the cc desktop by kglad) works but only during a session, between startup. I find it interseting that the file syncing problem started showing up soon after Adobe announced that the file sync service will be discointinued in February... It feels as if they started pulling the plug one wee pull at a time... Too much of a "coincidence" for me. Anyhow, Costach, please detail your answer. The answer from Simone243739734c7h above is probably working for XD users, or is it? Thanks. A.C.

[kglad]

@AFCathaCA 

if you're seeing the library sync error:

first, update your os and then restart your computer. 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

if that fails proceed to the following steps: 

quit all Adobe related products

kill all the CCLibraries processes in task manager (win)/activity montor (mac).

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions