Inspiring

Answered

Libraries Sync Error Please check Firewall Settings

Forum|Forum|2 years ago
July 4, 2023
17 replies
103043 views

Good day! After many years of working with the same computer, same everything, I was prompted to update Creative Cloud and now I am welcomed with a new error that says: "Creative Cloud Services are blocked. Please check your firewall settings"

I have not made any changes to my firewall settings, the only thing that has changed in the last few months was this update. There is no documentation or previous posts that seem to focus on this issue. I've done things like ensure that adobe applications are able to get through the firewall, edited my hosts file, everything I Can find online but nothing seems to fix the issue.

My apps appear to be working normally but I am not sure what problem this is going to cause moving forward. Is there a known solution to this issue?

Libraries

Correct answer Simone243739734c7h

@Simone243739734c7h

what was done to help you?

This issue is resolved with help from Adobe Agent.

How to solve the issue:

1. Close XD and sign out from the creative cloud desktop app and close it.

2. Run Command Prompt as Administrator

3. Copy paste the command below and press enter:
CheckNetIsolation LoopbackExempt -a -n="adobe.xd_pc75e8sa7ep4e"

4. Launch XD and try loading cc library.

D

Dominic Loneragan Photo

New Participant

For MAC users:

1. Go to settings > Network > Fire Wall > Options.

2. Press '+' and add 'Creative Cloud' to include incoming connections.

Worked for me - I hope it does for you too.

N

nangkap_moment

New Participant

tolong bantu saya 🙏

kglad

Community Expert

https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-installing-or-updating-adobe-apps/m-p/14667078#M581293

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nangkap_moment

New Participant

tidak menyelesaikan masalah saya

D

defaultr1woibyxa7yi

New Participant

Having the same issue with several computers on our network. No firewall settings have changed. This appears to be an Adobe update caused issue.

Idrisoulmane

Participating Frequently

I had this issue, I was looking for some fix but couldnt find any that worked. so I removed the CC cloud using the adobe cleaner tool and riestalled creative cloud app it worked for one day and next day had this error so I opned CMD as ADMIN and typed "netsh winsock reset" command, I restarted the computer and now it seems that fixed the issue and it is working fine.

kglad

Community Expert

thanks for that info @Idrisoulmane

P

Phil23891643qodx

New Participant

I get this error also after a reboot, so here's what I do.

(It's also faster for me than going through the signin process again.)

1. Go to your Adobe Assets Library: https://assets.adobe.com/libraries

2. Add a new library (any name).

3. Wait a couple of seconds for the sync error to go away in CC.

4. Delete the junk library.

kglad

Community Expert

thanks for your fix. @Phil23891643qodx

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Costach

New Participant

Just go to the firewall setting, click on settings and add all adobe application (creative cloud, helper etc) and it will be ok.

responsible_mindset1549

Known Participant

Hello Costach. Your answer needs to be a bit more detailed as "creative cloud, helper etc. " is too vague, perhaps incomplete. The Adobe Creative Cloud app is added automatically at installation so it's already listed and "on" in the Firewall incoming communications list. The "helper"... What helper? And would you please detail what the other "etc." items are? Beyond that, the "solution" listed above (resetting the cc desktop by kglad) works but only during a session, between startup. I find it interseting that the file syncing problem started showing up soon after Adobe announced that the file sync service will be discointinued in February... It feels as if they started pulling the plug one wee pull at a time... Too much of a "coincidence" for me. Anyhow, Costach, please detail your answer. The answer from Simone243739734c7h above is probably working for XD users, or is it? Thanks. A.C.

kglad

Community Expert

@responsible_mindset1549

if you're seeing the library sync error:

first, update your os and then restart your computer.

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

if that fails proceed to the following steps:

quit all Adobe related products

kill all the CCLibraries processes in task manager (win)/activity montor (mac).

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

A

Abraham261900395jyh

Participating Frequently

I simply signed out from the Creative Cloud app and signed back in, and it started working again. Libraries syncing. Up to date.

kglad

Community Expert

@Abraham261900395jyh

thanks for that.

MegaTorque-01Author

Inspiring

I'm actually still having the same issue across all my Adobe apps after my computer wakes up from sleep mode. I am actually on a brand new, clean formatted computer running the latest version of Windows 11, Creative Cloud and all the apps updated to their latest versions. I thought this may have been an issue with my older machine but even with a brand new installation on a completely different computer the problem persists.