Libraries Sync Error Please check Firewall Settings

[MegaTorque-01]

Good day! After many years of working with the same computer, same everything, I was prompted to update Creative Cloud and now I am welcomed with a new error that says: "Creative Cloud Services are blocked. Please check your firewall settings"

I have not made any changes to my firewall settings, the only thing that has changed in the last few months was this update. There is no documentation or previous posts that seem to focus on this issue. I've done things like ensure that adobe applications are able to get through the firewall, edited my hosts file, everything I Can find online but nothing seems to fix the issue.

My apps appear to be working normally but I am not sure what problem this is going to cause moving forward. Is there a known solution to this issue?

[Simone243739734c7h]

Hi, thanks for your reply. I tried your suggestion but unfortunately, I still can't use my library and still have the same problem.

[kglad]

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Simone243739734c7h]

Hi, thank you! at the end I contacted the agent and they helped me. 

[kglad]

@Simone243739734c7h 

what was done to help you?

[Simone243739734c7h · Accepted solution]

This issue is resolved with help from Adobe Agent.

How to solve the issue:

1. Close XD and sign out from the creative cloud desktop app and close it.

2. Run Command Prompt as Administrator

3. Copy paste the command below and press enter:
CheckNetIsolation LoopbackExempt -a -n="adobe.xd_pc75e8sa7ep4e"

4. Launch XD and try loading cc library.

[LuWi@BE]

How can this be done on a Mac? (version Sonoma 14.0)

[kglad]

LuWi@BE 

contact adobe support. post their solution here to help others.

[LuWi@BE]

Tried, but agent ended the topic without giving any help.  I start a new topic on the community then....

[kglad]

return to adobe support or continue your previous converstation, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[LuWi@BE]

Thanks.

[kglad]

you're welcome. (and again, if you have time, post the solution..)

[Gwen5ED0]

I just had this problem on my Windows laptop! Thank you soo much it worked

[MEDIA BREEZE]

Worked for me, thanks a million.

[Tarun Saini]

Hi @Simone243739734c7h @MegaTorque-01,

Are you still experiencing the issue? If yes, please share the Adobe Logs from your machine via the Adobe Log Collector tool. Here is the link:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file. We can share the info with the product team so that they can investigate the issue further.

Regards,

Tarun

[Isabelle31361849cgpw]

Having this issue at a client, tried the recommended whitelist that support said to do, NO CHANGE, windows firewall is turned off so its not that either.

Went to task manager, and hit end task on all "Creative Cloud" processes

Reopened the app, error is gone.

[kglad]

thank you @Isabelle31361849cgpw 

for others, restarting your computer should accomplish the same.

[Isabelle31361849cgpw]

This morning the issue has returned for the user. So that was only a temporary fix.

[kglad]

@Isabelle31361849cgpw 

restart your computer and see if that helps.

[Tarun Saini]

Hi @Isabelle31361849cgpw,

Could you please share the Adobe logs with us, as mentioned in my above response?

Regards,

Tarun

[Isabelle31361849cgpw]

The user is working with support already and as it is not my computer I won't be sharing the logs. If we do figure something out with support I will update the forum. 

[kglad]

thank you.

[kglad]

@Isabelle31361849cgpw 

does the same solution work when reapplied?

[Isabelle31361849cgpw]

Only temporarily. Now others in the office are starting to have the issue. Reboots also just temporarily resolved the issue. Nothing back from support yet either. 

[kglad]

@Isabelle31361849cgpw 

what if you reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Isabelle31361849cgpw]

I'll have them try it.