License expired: Adobe Creative Cloud Enterprise Access for Student Personal Use

Question

Dear Community Members,

Yesterday I got notification my license is going to expire in 6 days. I checked my bank account and it have been succesfully charged for 20 Euro at 19th of June.
I carefully followed ALL steps included in articles below:
https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

But the problem still exists.
Could you kindly look at this issue and solve the problem?

Best regards

John T Smith · Accepted Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded