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Lightrrom installation

New Here ,
Mar 21, 2023 Mar 21, 2023

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I am very much surprised by the situation as I see it for the first time in years. 

 

As I am a Lightroom Classic user, I don't use Lightroom Cloud-based too often, but sometimes it happens. 

 

Zrzut ekranu 2023-03-21 o 16.59.59.png

 

Installation goes very quickly. I see 18% next 99%, and done.

 

Zrzut ekranu 2023-03-21 o 17.07.32.png

 

And then ... surprise. Pressing Open (Otworz) makes nothing. Also, I don't see the App installed on my system. Of course, I may login to my account and use Lightroom from the browser but why the application is not installed on my desktop?

 

Regards,

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Community Expert ,
Mar 21, 2023 Mar 21, 2023

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How to install when you have a subscription (and an alternate download link)
https://community.adobe.com/t5/download-install-discussions/after-effects-set-up-wont-install/td-p/1...

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New Here ,
Mar 21, 2023 Mar 21, 2023

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I did try it before sending the post.  I may remove/install it several times, but the application - even says - installed is not on my desktop:

Zrzut ekranu 2023-03-21 o 17.26.50.png

 

I may click Open, and nothing happens. 

 

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Community Expert ,
Mar 21, 2023 Mar 21, 2023

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start with a reset.

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Community Expert ,
Mar 21, 2023 Mar 21, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Mar 22, 2023 Mar 22, 2023

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@kglad - thank you for replying to my problem.  I did all recommended steps till:

 

if that fails, do a clean cc install carefully following each applicable step:

 

To be honest, I am not ready to uninstall all my CC apps and reinstall them again. The total clean will probably also remove preferences and history.  At this point, I will rather don't use Lightroom Desktop-based app and, if occasionally necessary, stay with the pure web. My daily app is Lightroom Classic, so - Lightroom is rather an exception than a real need.  

 

However, I see such a strange bug for the first time. Maybe CC/Lightroom doesn't like Mac Studio with M1 Ultra? 🙂

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Following the above link, both: Lightroom and Creative Cloud Desktop are compatible with Apple Silicon M., but it seems that the installation procedure - at least in the case of Lightroom, not for all others - has a bug.

 

Is there any possibility of installing Lightroom beside the Creative Cloud Desktop? As in the case of stand-alone applications?

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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LATEST

@Big_Lynx 

 

it's possible adobe support might give you a direct link. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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