Skip to main content
E
egeller7
Known Participant
April 14, 2015
Answered

Link is no longer active error

  • April 14, 2015
  • 10 replies
  • 8155 views

I could only find non-answered posts to my problem so I'm posting it again.

When I try to share a link of a folder with jpeg images, my recipient get the following message: "Sorry, this link is no longer active."

When I sign out of my account, I sometimes get this message as well.

I couldn't find any behavior I can reproduce, as far as I can tell it is totally random.

I'm on a Mac Pro running OS X Mavericks.

Any Suggestions?

Thanks.

    Correct answer Ken G. Rice

    Please see my post here Re: I created a link for  files on my cloud account and now cannot open it I get this message "We're sorry, there was an error retrieving this asset's sharing status. Please try again later."  and I cannot create a new link requesting you to email information about the link that is not working.


    We have pushed a fix live and verified it for many customers. If you are still experiencing a problem please reply.

    10 replies

    E
    egeller7Author
    Known Participant
    January 6, 2016

    Update:

    As of today I don't really know if CC works fine or not (according to rains2000 it doesn't).

    I know I marked the case as answered (there's no way to undo it), but it was only a momentary fix.

    I've abandoned CC files service altogether.

    I cannot allow myself to depend on a technology that only works on a whim.

    I need a service that is reliable, because, finally, it is the service I provide to my clients.

    Hope someone in Adobe noted that.

    rains2000
    rains2000
    Participant
    January 5, 2016

    same problem - the link i sent is not working - they get "link is not active" problem - but it works on my machine (both in incognito & IE Edge)

    frustrating to be sending a large PSD file back and forth!

    Debanej
    Debanej
    Participant
    August 23, 2015

    Myself and the people I sent a link to continue to get the message.

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    August 24, 2015

    @debanej - Please send me a forum Private Message or email me at kenrice@adobe.com with the link. We will investigate.

    J
    jf-steffen
    Participant
    October 5, 2015

    i ve the same issue, do you need the link?

    R
    rbatey
    Inspiring
    July 9, 2015

    I am trying this for the first time and immediately ran into this same problem. Has there been any solution?

    E
    egeller7Author
    Known Participant
    July 11, 2015

    Hi rbatey,

    As I mentioned in my previous post, everything works fine for me now.

    I didn't do anything to make it so, it was all Adobe's doing.

    Although, I tried to use this service twice this week with print houses (to transfer large PDF files to them) and they insisted that they can't download the files.

    Still, in those cases I'm not 100% sure it wasn't just their reluctancy to try out something new to them.

    E
    egeller7Author
    Known Participant
    June 24, 2015

    Unfortunately, no good words cross my mind now about Adobe CC files collaboration.

    It seems that after the 2015 update I'm back to square one.

    Links issued now get the response: "Sorry, this link is no longer active.", I cannot reach them at all.

    It seems that links issued prior to the update are not affected and works fine.

    E
    egeller7Author
    Known Participant
    July 1, 2015

    Seems to be working fine now, although this on/off behavior surly doesn't add to the system's credibility.

    E
    egeller7Author
    Known Participant
    May 25, 2015

    well, Ken, it seems I no longer have this issue. Thanks.

    Zach Bruce
    Zach Bruce
    Participating Frequently
    May 15, 2015

    Sounds like they're aware of it. Been tweeting with someone on their support twitter:

    Adobe Customer Care on Twitter: "@ZaxBit Hi, I am looping an expert to look into this. Thanks ^AJ"

    Also noticed that much like Maddyu's comments above, it has something to do with linked assets, since the only files I'm having issues with are PSD's that contain linked smart objects. Only... the link location seems to be correct on my files.

    E
    egeller7Author
    Known Participant
    May 15, 2015

    Them looking into it is a good step in the right direction.

    However, unlike you, I'm having this issue with simple jpegs as well.

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity ManagerCorrect answer
    Community Manager
    May 19, 2015

    Please see my post here Re: I created a link for  files on my cloud account and now cannot open it I get this message "We're sorry, there was an error retrieving this asset's sharing status. Please try again later."  and I cannot create a new link requesting you to email information about the link that is not working.


    We have pushed a fix live and verified it for many customers. If you are still experiencing a problem please reply.

    E
    egeller7Author
    Known Participant
    May 15, 2015

    I sure would love to see any response from Adobe.

    Zach Bruce
    Zach Bruce
    Participating Frequently
    May 14, 2015

    I'm having the same issue. None of our links that we create are working anymore which stinks a lot! We use Adobe Extract in our workflow pretty heavily!

    Sounds like this is happening site-wide?

    M
    Maddyu
    Participating Frequently
    April 16, 2015

    I faced similar problems too.  Last week there was a creative cloud update that generated a new Creative Cloud Folder as well as Creative Cloud (Unknown) Folder.  Check on your drive to see if the Creative Cloud (Unknown) Folder was created.  In my case is where I found my linked images to my IND & PDF files in the Creative Cloud Folder.   The only way I rectified the MAJOR problem that infernal update did was to manually reset all IND links and re-create PDFs from the "new" Creative Cloud Folder.  The reason (?): is that with the Creative Cloud (Unknown) Folder changed the directory path to your assets (images) for your files that you share with your recipients.  Regardless if your file is in the Creative Cloud Folder--your links are to the Creative Cloud (Unknown) Folder. You have to reset them is the only solution I found to the dilemma.  Hope this makes sense? 

    E
    egeller7Author
    Known Participant
    April 17, 2015

    Thanks for the replay Maddyu.

    Well, it happened to me too but I didn't ascribe to a Creative Cloud update.

    Still, I don't think that this is the cause for my problem because the folder I'm talking about was uploaded to the new CC folder.

    I haven't mentioned it before, but my folder contains more folders.

    The first link usually works but when I try to click a folder and see the images inside, it doesn't always work and the problem is not consistent.

    S
    snowfilmer
    Participant
    May 13, 2015

    My recipient is getting this error too, but the link works fine for me (using multiple browsers, etc). However, they're behind a work firewall, and we're thinking that's the cause of the problem. Is your recipient behind any kind of firewall?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices