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Local Creative Cloud folder empty

Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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I have a number of files in my Creative Cloud online storage. However, on my Mac (Big Sur 11.7.7), the Creative Cloud Files folder in my user directory is empty (apart from a hidden "Icon?" file). File syncing in my Creative Cloud App is showing "Up to date". 

 

I have already paused and resumend syncing, deactivated and reactivated Core Sync finder extensions, renamed the old Creative Cloud folder and created a new one by changing the folder location setting in the CC syncing settings, quit my CC desktop app and restarted my Mac – to no avail.

 

What else can I do?

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correct answers 2 Correct answers

Community Expert , Jun 10, 2023 Jun 10, 2023

which cc online storage has a number of files?

 

ie, there are 4 sites:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

only https://assets.adobe.com > launch more > sync folder has files that are also in your computer's adobe sync folder.

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Community Expert , Jun 10, 2023 Jun 10, 2023

your local sync folder is being synced to your assets.adobe.com sync folder.

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Community Expert ,
Jun 10, 2023 Jun 10, 2023

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which cc online storage has a number of files?

 

ie, there are 4 sites:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

only https://assets.adobe.com > launch more > sync folder has files that are also in your computer's adobe sync folder.

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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Hi, my files are in https://assets.adobe.com/cloud-documents but not in the local folder

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Community Expert ,
Jun 10, 2023 Jun 10, 2023

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again, that's expected.

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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If my CC Desktop app is telling me that sync is "up to date" – where is it syncing these files to?

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Community Expert ,
Jun 10, 2023 Jun 10, 2023

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your local sync folder is being synced to your assets.adobe.com sync folder.

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Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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Where does it store the files saved to 'Creative Cloud' for offline access then? Wouldn't there have to be a copy on my local drive somewhere?

 

I am asking because, in Illustrator, I want to import swatches from another file. I am used to doing this via 'Swatches' --> 'Swatch Libraries menu' --> 'Other Library', which opens a Finder window from where I can select the file. But, since my files are in the Cloud and not on my Mac, I cannot select a file from which to import.

 

How is this supposed to work? 

 

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Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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Nevermind, I suppose I'll just have to open the respective file and save the Swatches as a user-defined library. I was only confused because importing the swatches from the source file didn't work the way I would have thought it should, and because the 'Creative Cloud Files' folder was empty. I understand now that this folder is only used for importing files to the Cloud, not the other way around.

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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ok.  (and glad you understand it because i still find the entire adobe cc file handling process "difficult".)

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