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Lost cloud files

Community Beginner ,
Jan 12, 2024 Jan 12, 2024

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Please help, somehow I've managed to de-link some of my cloud files from my desktop sync folder. I actually thought I'd deleted the folder like an idiot, but I can find them under under the 'Cloud document' folder (obviously not the web synced folders)

 I want to move them back into synced folder and sync to my desktop so I can bulk move them into another storage space before syncing disappears.

Downloading one file at a time from the web view is not viable. My syncing is up to date. 

 

TOPICS
Cloud storage web assets , File sync

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Community Expert ,
Jan 12, 2024 Jan 12, 2024

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use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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Ok thanks. 

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Community Expert ,
Jan 16, 2024 Jan 16, 2024

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you're welcome.   update this after checking carefully.

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