Lost files in Creative Cloud folder.

Forum|Forum|8 years ago
September 16, 2017
4 replies
2167 views

I just upgraded my MacBook and started using Creative Cloud. I copied very important files to the CC folder and all seemed to be working correctly. Today, I go to open/update my resume' and all the folders are there, but no files were inside. Is there anything I can try? I have a very detailed resume' with portfolio and do not want to start from scratch if I can avoid it. I have access to a TSM backup of my machine, but not before Monday. It is also an act of Congress. Any help would be appreciated. Thanks!

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Correct answer Jeffrey_Smith

I just experienced opening my CC folder and files and folder were missing. In my case, these files were moved to the Archives.

To see if your files were also moved to Archives, from the CC application flyout > Manage Account > Assets (viewed in browser) you will see Files: All, Shared: Archived. Select the Archived link and files may be in this folder.

DavidMatos

Inspiring

Same thing here. This is just unbelievable…

J

Jeffrey_Smith

Correct answer

Community Expert

I just experienced opening my CC folder and files and folder were missing. In my case, these files were moved to the Archives.

To see if your files were also moved to Archives, from the CC application flyout > Manage Account > Assets (viewed in browser) you will see Files: All, Shared: Archived. Select the Archived link and files may be in this folder.