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ryano2406366
ryano2406366
Participant
November 9, 2021
Answered

Major Creative Cloud syncing issue for files & fonts

  • November 9, 2021
  • 1 reply
  • 1099 views

Since upgrading my Mac, Creative Cloud wont sync any files or fonts. This is an issue throughout all apps. Creative Cloud gives me a constant loading screen when I try to look at the fonts. It's been like this for over a week. With Adobe XD, I can't even start a new file, since its trying to connect to the cloud to create one and the service/syncing is hung up for some reason.  

 

My rig: 

MacBook Pro M1 Max 2021

OS Monterey

 

Things I've already tried that didn't work: 

- Closing & opening CC

- Uninstalling & reinstalling all apps and CC itself.

- All apps are up to date with the latest versions.

 

For XD, yes I went to that error message page and tried everything that was listed. Nothing has fixed it yet.

I could really use some help. 

 

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Thanks, Ryano. That is the likely cause of the current sync problems you are encountering. Adobe applications are not designed to be copied from one computer to another; neither are the files used by Creative Cloud files.

     

    Most individuals have reported downloading and using the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove all Adobe software, resolve any problems, and allow recovery from utilizing the Migration Assistant. 

     

    If you have already run the CC Cleaner tool, Ryano, you may want to start over. First, format the new MacBook Pro, use the Migration Assistant only to migrate documents and settings, and follow the steps listed in https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html to install the Universal versions of our applications on the computer.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 9, 2021

    Ryano, what process did you use to move over to the new MacBook Pro?  Did you utilize Apple's Migration Assistant?

    ryano2406366
    ryano2406366Author
    Participant
    November 9, 2021

    @Jeffrey_A_Wright 

     

    Yep, used the Migration Assistant.

    ryano2406366
    ryano2406366Author
    Participant
    November 9, 2021

    Thanks, Ryano. That is the likely cause of the current sync problems you are encountering. Adobe applications are not designed to be copied from one computer to another; neither are the files used by Creative Cloud files.

     

    Most individuals have reported downloading and using the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove all Adobe software, resolve any problems, and allow recovery from utilizing the Migration Assistant. 

     

    If you have already run the CC Cleaner tool, Ryano, you may want to start over. First, format the new MacBook Pro, use the Migration Assistant only to migrate documents and settings, and follow the steps listed in https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html to install the Universal versions of our applications on the computer.


    Ok great, thanks Jeff. I'll try the CC Cleaner Tool and reply with the outcome.

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