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Manage Fonts stuck at "Loading Adobe Fonts..."

New Here ,
Jul 26, 2021 Jul 26, 2021

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When I go to "Manage Fonts" in Creative Cloud, it just spins with a message "Loading Adobe Fonts...".  Perhaps unrelated, I also that "Cloud Storage" in the upper right doc is stuck on "Getting storage information...".  I'm running the latest Mac OS X on a clean install on an M1-based Mac Mini.

 

I tried the following without help:

1) Logout and log back in with rebooting at various points

2) Cloud Create -> "Repair"

3) Cloud Create -> "Uninstall" which wouldn't work saying I still had adobe products that needed it.  I delete all Adobe products including any cached directories but still no good

4) Delete ALL adobe related files with clean install

 

I really don't want to have to do a clean OS install to try and fix this because that will take many hours.  Anything else I can try?

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correct answers 1 Correct answer

New Here , Jul 26, 2021 Jul 26, 2021

Figured it out. Just needed to run the Creative Cloud Removal Tool and then reinstall everything (perhaps a hint from Creative Cloud Repair / Uninstaller that this tool exists would help) :

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Enthusiast ,
Nov 23, 2024 Nov 23, 2024

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I'm experiencing recurring font loading issues with Adobe Creative Cloud following recent major Adobe updates. This is a persistent problem I've documented in previous forum posts over the past 5 years, consistently occurring after major Adobe software updates.


Current issues:
- Adobe Creative Cloud fails to load fonts after system restart
- All application settings were reset despite selecting the "migrate settings" option
- Plugins, preferences, and screen settings across all Adobe apps require manual reconfiguration
- Several hours of productivity lost to troubleshooting and rebuilding settings


As a professional working with tight deadlines, I've had to temporarily switch to alternative solutions (Affinity and Google Fonts) to maintain workflow. While these workarounds allow me to meet current deadlines, they shouldn't be necessary given my subscription to Adobe's services.

Based on my documented history with similar issues, there appears to be a pattern of reliability problems after Adobe updates, particularly on Windows 11 Pro. Is there a permanent solution to prevent this disruption to professional workflows?

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Community Expert ,
Nov 23, 2024 Nov 23, 2024

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@Red Point 

 

does resetting your appfix the problem (until your next restart)?

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Enthusiast ,
Nov 23, 2024 Nov 23, 2024

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Yes, fonts will attempt to reload when resetting.

However, the font syncing itself is inconsistent - many fonts require manual downloading or retrying, which significantly disrupts my workflow. I need a dependable solution that functions reliably.

I may need to escalate this to Adobe Support for investigation.

These annual major updates consistently present challenges, from Photoshop performance issues to font loading problems and migration complications. It's become a serious frustration.

Like I said before, I think these might be a series of recurring Adobe bugs on Windows OS machines. 

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Community Expert ,
Nov 23, 2024 Nov 23, 2024

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will fonts load after a reset?

 

will they sync after resets?

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