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Migrating work account assets to personal account

New Here ,
May 13, 2024 May 13, 2024

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Hello everyone, I have seperated from my employer recently and they very quickly disabled my work account, and my Adobe license was cancelled. I was prepared for this, for the most part, but I would still like access to ~50k photos I've taken in the last 2 years, most of which are backed up to Creative Cloud.

 

Should IT choose not to help me in this endevour, is it still possible to access my old photos, presets, albums, etc. and get them migrated to a personal account?

 

Lightroom does prompt me to pay for an account and sign in through that, but I'm worried my previous photos will be gone into the abyss. 

 

Thank you.

Max

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Cloud storage web assets , Libraries

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Community Expert ,
May 13, 2024 May 13, 2024

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New Here ,
May 13, 2024 May 13, 2024

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I'm sorry, but I couldn't find an answer to my specific question based on the information in this article. Maybe you could be more specific? I'm not seeing it.

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Community Expert ,
May 13, 2024 May 13, 2024

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no, your employer account/assets belong to your employer, not you.  if they do not want to share with you, there's nothing you can do.

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New Here ,
May 13, 2024 May 13, 2024

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I understand your opinion on this, I'll just open to the community for a second opinion. I'm not looking to get into an argument here, but I've backed up (and published) a number of these photos already. This is not a rights issue, just the convience of having continued access to the photos.

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Community Expert ,
May 15, 2024 May 15, 2024

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@maxwell37373661823t,

This isn't a matter of opinion.  It's a legal matter. Technically, your employer paid for the services you used.  They own the product that you no longer have access to.  The account you have now is totally separate from your employer's.  

 

You should contact your employer's IT dept and see if they'll give you temporary access to your old account so you can download your images to a personal storage device.  Adobe can't help you get them back.  That's between you and your former employer.

 

Hope that helps.  Good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 13, 2024 May 13, 2024

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When I signed up and paid for a new Adobe account, everything is missing

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Community Expert ,
May 13, 2024 May 13, 2024

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 correct, your account is not the same as your employer's account.

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New Here ,
May 13, 2024 May 13, 2024

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But what I'm asking is what needs to be done to migrate assets from one account to the other. Sorry if I was not clear.

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Community Expert ,
May 13, 2024 May 13, 2024

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that's explained in the link i posted.

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Community Expert ,
May 13, 2024 May 13, 2024

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quote

But what I'm asking is what needs to be done to migrate assets from one account to the other. 


By @maxwell37373661823t

 

First, you have to sign in to the account that has the assets, as explained in the link posted by kglad .

If you can't do that, then you can't transfer the assets.

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