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guus_gijben
Participant
February 3, 2015
Question

missing cloud files on computer

  • February 3, 2015
  • 1 reply
  • 579 views

Hi,

Can anyone help me out here? I placed some files on the cloud but since yesterday I can't see them anymore on my computer. When I go online I can still see them but I have no clue to fix this and to get all the files back on my computer (besides download them all).

Anyone have a clue?

This topic has been closed for replies.

1 reply

wharress
wharress
Participating Frequently
February 4, 2015

Hi,

So you uploaded some files via the Creative Cloud desktop application and the files uploaded, you were then able to see these files on the Creative Cloud website?

But yesterday, these files are no longer in your Creative Cloud folder on your computer, but are still on the Creative Cloud website?

Thanks

Warner

S
shauna94116826
Participant
February 6, 2015

Hello, I have recently had a similar problem I had created something in Creative Cloud using  PS then saved it to my document file on my computer then shut down PS and creative cloud - went back to my document file  and the whole files are not in there, everything that I had created since having CC. The files that i had saved for the last year are all gone, and a  message comes up  saying that a short cut has been created, changed or moved and will no longer work properly and the files are now gone. I have taken pc to the recovery mechanics and they can't even find them.

Can anyone give advise on how to find them or recover them as Im a graphics student and need these works.

wharress
wharress
Participating Frequently
February 6, 2015

Hi,

I am sorry you are having issues.

Can you provide a screen shot of the msg displayed?, this sounds like your Creative Cloud folder has been deleted for some reason. You know that your files can be recovered by visiting creative.adobe.com and looking in the Archive section?. I would find out what issues your desktop computer has before restoring your files however.

Thanks

Warner

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