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Question

Missing files from cloud

Forum|Forum|8 years ago
June 15, 2017
2 replies
1200 views

My coworker and I have been using the cloud between 2 computers for about the last month. We have experienced lost files with both Illustrator and InDesign. Neither of us moved the files nor deleted them. They were there to work on and them simply not. We have the PDF files that we created for proofing but not the native files. Is there anyone that can help with what to do to find those, or are they just gone and this is an unfortunate side effect to the cloud?

This topic has been closed for replies.

David__B

Legend

Hi Lauren,

Sorry to hear about your difficulties. Like AnneMarie, I was trying to better understand more specifics about your workflow in order to understand what happened about hopefully help. I agree with AnneMarie's suggestions.

A few other things I wondered about

Do the files appear here: https://assets.adobe.com/files?filter=all
or here: https://assets.adobe.com/files?filter=archive
What was the names of the files which disappeared?
Do you know the approximate date and time when they disappeared?
You mentioned you checked on the trash on your computer, did your co-worker check theirs too?
Would you be willing to collect log files from your computer to help us better understand what happened if needed?

Thanks,

- Dave

L

laureng90125381Author

Participating Frequently

In response to your questions -

1. They do not appear under assets and all files. We have checked both computers and online.

2. The names of the files were MileOneBrochure and MileOneEvidenceGuide

3. I cannot recall when the first one disappeared, but the last one disappeared last Wednesday.

4. I have checked the trash on his computer as well.

5. I'm not sure what log files are, but I don't know which computer to collect them from as this is a file that we both worked on.

AnneMarie Concepcion

Community Expert

Hello Lauren, that's scary to hear! I've never heard of that before.

When you say you've "been using the cloud between 2 computers" what do you mean, precisely. Are you using files in your Creative Cloud Files folder on your hard drive? Or sharing or collaborating with files you're dragging into CC Libraries? Or ...?

AM

L

laureng90125381Author

Participating Frequently

A coworker and I are both accessing the cloud from separate computers to edit the same documents. All of the files are living in the cloud that way we both can get to the most current versions and make changes as needed. We have not gotten to the point or habit of saving on a hard drive regularly yet, but after this we probably are going to. We are looking at adding a 3rd person into the mix to edit documents, but if files keep going "missing" I'm not sure that this is where we want to house the documents.

AnneMarie Concepcion

Community Expert

I was talking about the Creative Cloud since I was posting on the Adobe forum. We have a shared folder between us so we can access the same documents. I know how to access the files and save them so we both can get to them. What I can't figure out is why 2 of our files have gone missing from the Creative Cloud while we were working with them. The second file that went missing had days between us editing it, but the first file that went missing had been working on only hours previously. I was hoping that someone here had run into a similar problem. I found one that said they found their files in the trash, but i was unable to find mine there.

ah! okay, thanks.

So ... did you each check your local CC File folder to see if the missing file/s are there? Perhaps someone turned off sharing, so it's not visible to the other? Or it was accidentally moved to another folder outside of CC Files ... search your hard drives for the file name.

If you're backing up, like with Time Machine, you should be able to retrieve the file from the CC Files folder but a few days back.

AM

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