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yesweepen
yesweepen
Participant
June 11, 2015
Question

Missing files

  • June 11, 2015
  • 1 reply
  • 719 views

Since the last update all my files have disappeared from my computer, even they seem to still be in the cloud (I hope). How can I fix that? Thanks.

This topic has been closed for replies.

1 reply

Sheena Kaul
Sheena Kaul
Legend
June 11, 2015

Hi Richard,

Please refer to the help document below:

User files missing‌

Regards,

Sheena

yesweepen
yesweepenAuthor
Participant
June 12, 2015

Thanks you. I had already check this page. My case is not shown in this webpage, but I did not see that it was possible to contact the support so I'll try it.
.

Regards

wharress
wharress
Participating Frequently
June 12, 2015

Hi,

Can you confirm that you actually have a Creative Cloud files folder on your computer?, and you have not moved the folder at all? are you logged in to the same Adobe account on the webiste and on your computer?

Thanks

Warner

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