More Than 2 weeks Behance support won't fix my account issue

New Here ,
May 23, 2022 May 23, 2022

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i've been contacting behance support team many times , but until now no soulution , it ssems to me they don't wants to slove my problem idk why ! i try to explain my case well but still ask me the same question every single email all prof still exist , My issue is i lost all my access to my old behance since 2016 , i've created account by my domain email , only ... domain now taken by someone else ,i have no idea who is this guy ! My dribbble account i got it back in 2 days  , behance team still sent me copy past emails 

Sorry for my english

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Adobe Community Professional ,
May 23, 2022 May 23, 2022

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Behance is not supported here - go here for Behance help https://help.behance.net/hc/en-us

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New Here ,
May 23, 2022 May 23, 2022

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i've spok to them they didn't fix it the say i have to change from my end , but they didn't understand my case . thanks

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New Here ,
May 23, 2022 May 23, 2022

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I am needing to get my account information because my older laptop crashed. Adobe sent a link to reset my password but i no longer have that email account.

How do i access my account?

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New Here ,
May 23, 2022 May 23, 2022

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i need help 

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Adobe Community Professional ,
May 23, 2022 May 23, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

 

If the Chat function isn't work for you, try calling: You can search this page for a regionally appropriate phone number for customer support. Someone there should be able to speak your preferred language.

https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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@Yan24570861vnnn 

I'm sorry you lost your email address. Nobody can help you with that.

 

Create a free Gmail account with a new email address. 

https://support.google.com/mail/answer/

 

Ask Behance support to transfer your Behance account to the new Gmail address.

 

That's all I can suggest. Good luck.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 24, 2022 May 24, 2022

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Yeah but adobe support , behance support they can transfer the emails !

My Problem with behance support they don't answer my emails i send all prof .

it's not about creating new one , this account has all my startup folio i can not lose it , this is way

 

Thank you

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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Maybe there is a language barrier.  Use Google Translate to help you.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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