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17

Muse not running after Creative Cloud Desktop app update

Engaged ,
Dec 20, 2023 Dec 20, 2023

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

 

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

 

Followed by -

 

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

 

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

 

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

 

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correct answers 4 Correct answers

Engaged , Dec 22, 2023 Dec 22, 2023

Thanks very much for that!

I actually managed to get Muse to run late last night too, by forcibly closing down all the other Adobe programs running on my machine. You don't have to have the CC Desktop app running to use Muse of course, it runs just fine by itself.

It's not exactly ideal though.

I will try to open a support case with Adobe about this, now we know for sure that it's not a problem with Muse itself, but with the latest version of the CC Desktop app.

Cheers, Happy Christmas from me too,

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Engaged , Dec 23, 2023 Dec 23, 2023

In my experience, one or two of the processes are quite stubborn, and keep on restarting again!

For anyone who doesn't know, you just right click on the processes in the Task Manager, and select 'end task'.

I also went into the Startup tab of Task Manager, and disabled all the Adobe processes from running at boot.

That helped a lot.

Bear in mind that you may well need some or all of them running if you have other Adobe CC apps installed, but I only have Muse, so that's not an issue.

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Explorer , Dec 26, 2023 Dec 26, 2023

georhansc,

i found the following: Kudos to Adam Mehlhaff from the Adobe Muse Support forum on facebook. In fact, the method he suggested was the only one that worked besides other proposals and I was able to launch Muse, make changes to my pages and upload the updated pages. At first I was a bit skeptical as Adam is on WIN 11 and I am on WIN 10, but it worked perfectly. This is certainly not a permanent solution, but at least I was able to start Muse and make the urgent changes. How did I do? I w

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New Here , Jan 15, 2024 Jan 15, 2024
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replies 326 Replies 326
Community Expert ,
Mar 21, 2025 Mar 21, 2025

oh, it's not your problem.  i see the same thing (in the usa) that you see.  it's adobe's problem with this one thread.

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Engaged ,
Mar 21, 2025 Mar 21, 2025
LATEST

Good to know that it's not just me seeing this!

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