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Kevin22504428wbe0
Participating Frequently
June 12, 2024
질문

Muse was working, now says application manager is missing or damaged

  • June 12, 2024
  • 3 답변들
  • 2341 조회

I know Adobe doesn't support Muse any more, but I'm a paying customer and have several websites I've designed using it and I am NOT moving them all to XD. I've never had a problem with it, now I get this stupid pop up window saying Adobe Application Manager, required to start your trial, is missing or damaged. Why did this start just now? There IS no Adobe Application Manager now, it was replaced with the Adobe Creative Cloud app. I need this fixed ASAP.

    3 답변

    NandoKL333
    NandoKL333
    Participating Frequently
    January 29, 2026

    I have the same issue.  Looks like Adobe does not care about their customers, I am a subscriber for years, the license is expensive, and service is horrible or actually missing completely… thinking of leaving the whole subscription

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 29, 2026

    Hi ​@NandoKL333,

     

    Thanks for reaching out! Are you getting the same error, “Adobe application manager required to start your trial is missing or damaged”? If yes, could you please let us know which version of the operating system you are using?

     

    We’re here to help, just need some info.

     

    Regards,

    Tarun

    NandoKL333
    NandoKL333
    Participating Frequently
    January 29, 2026

    Hi Tarun,

    Yes, I am getting the same error message when I try to open Muse 2018.1   //   “Adobe Application Manager, required to start your trial, is missing or damaged.  Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager.”

    And I do not have any trial version of any Apps in my workstation.

    My OS is Windows 11 Pro (version 24H2).  Appreciate it if you could send the procedure to really repair this issue… I went through Help desk support agents 3 times and they could not solve it!! so the issue should be within the new release of Creative Cloud Desktop Pro...

    D
    default240000361dzcm3
    Participant
    March 17, 2025

    Hi, any updates on this?

    I was using Muse on my Windows 11 PC without any issues after successfully starting it following other tips on this forum, but I had to format my pc and reinstall Muse, and this message started popping up.

    Although I've followed every suggestion for possible ways to fix it, but this time it just wasn't possible. I'm spending all my time trying to find a solution because I own many websites created on this excellent software, and not being able to open it has me stuck.

     

    I'll be happy to hear any help please,

    Thanks.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 17, 2025

      check the multiple page thread about muse.

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      June 12, 2024

      [MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

      Acrobate du PDF, InDesigner et Photoshopographe
      K
      Kevin22504428wbe0작성자
      Participating Frequently
      June 12, 2024

      Not sure why this was moved. It has nothing to do with my account, payment or plan. It has to do with the fact that the product is not working!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 13, 2024

      I hope so. I wish they would allow us to just purchase a stand alone version of Muse. I'd pay a couple hundred bucks to get a disc with Muse that operates completely outside of Creative Cloud, like we used to be able to do.


      the fix was made a while ago.  the cc desktop app no longer interferes with muse opening.

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