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My Adobe cloud - repeatedly logs out - weekly/monthly

Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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I use Photoshop via Creative Cloud subscription. Almost weekly or monthly it will ask do I want to save my work ! I never initiated the close down of the app. This is so frustrating when you are in the middle of a project or you are nearly finished. Absolutely frustrating that I have no control over this. You can not stop the app closing down. You have to save what you can of your unfinished work !

I have reloaded the Cloud app a number of times - as this is the only solution for a few different problems over the time I have used the Cloud app. Last year when I called Adobe again about the "logging off problem" they said install this app "Adobe Account Access" on your smart device and it will make it easier to log in ! But I could not see how that would stop this problem reacurring !

I installed the app on my smart device and now it seems to add another step to the log in process - now I have to locate my smart device before logging in to adobe cloud - as it asks for a code from the app !

I have paid a monthly subscription for years now and I still have this problem that the Cloud app wants to shut down unexpectedly - the Adobe help desk does not seem to have a real solution to this reoccuring shut down problem. Does some updates force the app to shut down ?  

Two solutions I see - cancel sub and purchase copies of PS and LR or use another brand application.

Very disappointed with the Could Subscription service and the cost.

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Cloud storage web assets

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Community Beginner , Feb 11, 2021 Feb 11, 2021
Second time today Adobe Cloud app has logged me out - again. Aan again, I have to save my work as I have no option to cancel shut down. 

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Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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I'm a Mac user

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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Second time today Adobe Cloud app has logged me out - again. Aan again, I have to save my work as I have no option to cancel shut down. 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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