My Adobe Portfolio project has disappeared

[Raquel276192007z1g]

On July 19, my Adobe subscription was cancelled. Now I have renewed the payment because otherwise the web page did not work, but when I re-enter my account it is gone, it has disappeared. Does anyone have any idea how to get it back? Thank you so much

[Raquel276192007z1g]

https://portfolio.adobe.com/missing this is the link that shows where I browse my website. Then I click go to my sites to reactivate it and there's nothing in there. Thank you 

[Raquel276192007z1g]

El 19 de Julio se me cancelaba la suscripción de Adobe. Ahora he renovado el pago porque sino la página web no funcionaba, pero al volver a entrar a mi cuenta ya no está, ha desaparecido. Alguien tiene idea de como recuperarla? Muchas gracias 

[kglad]

What happens when you cancel your Creative Cloud plan: 

In order to publish and keep your site published, you need to have a paid and active Creative Cloud plan. When you cancel your plan:

• Your site goes into grace period mode – this keeps your site live for 14 days after the cancellation has occurred. 
• After 14 days, your site comes offline but can still be accessed via the Editor at portfolio.adobe.com where you can continue to edit your site and republish it in the future

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[Peru Bob]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">