My creative cloud cannot (suddenly update my apps)

[david23310651sqqi]

When trying to get my Apps updated I get error 306

[Neelamk]

Hi David,

We are sorry for your difficulties. To resolve your issue, please refer to the article link below:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306

Please share the version once you have the latest version of the Creative Cloud. Please let me know if this helps.

Regards,

Neelam

[kglad]

@david23310651sqqi 

if @Neelamk's post fails to help, what is your os version?

[david23310651sqqi]

Good day

Installed the latest version "manually still the same error

my version is: 5.9.1.376

[kglad]

@david23310651sqqi 

if you have win11, that may be a problem.

what is your os version?

[david23310651sqqi]

I have the adobe log collector how do I send it?

[david23310651sqqi]

Edition Windows 10 Enterprise
Version 21H2
Installed on ‎16/‎08/‎2022
OS build 19044.2364
Experience Windows Feature Experience Pack 120.2212.4190.0

[kglad]

the log is a last resort.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using*



*
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[david23310651sqqi]

Hi all only thing that really helped and solved... I uninstalled Creative cloud desktop using IObit Uninstall.

After reinstalling all is back to normal.

cheers

[kglad]

@david23310651sqqi 

thanks for the update.