• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

My Creative Cloud is not reading the folders/files I have on my computer.

New Here ,
Sep 12, 2024 Sep 12, 2024

Copy link to clipboard

Copied

Hello all, hopefully, someone can help me with this. I have been using my creative cloud to store my files for years and this has happened once before to me but I can't find how I fixed the issue. It is almost as if my cloud's pathfinding isn't working. When I go into my files it says that it is "up to date" but it won't read the folders I have in my creative cloud! I've attached a screenshot showing the folders inside the cloud so I know they are on my computer and from here I can open old files but can't access the cloud to save any new ones. Please Help!

Screenshot 2024-09-12 at 11.04.55 AM.png

TOPICS
File sync , Libraries

Views

140

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Sep 12, 2024 Sep 12, 2024

the local cc sync folder has been discontinued.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

Votes

Translate

Translate
Community Expert , Sep 12, 2024 Sep 12, 2024

you still have the storage, but the local cc sync folder is no longer part of it.

Votes

Translate

Translate
Community Expert ,
Sep 12, 2024 Sep 12, 2024

Copy link to clipboard

Copied

the local cc sync folder has been discontinued.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 12, 2024 Sep 12, 2024

Copy link to clipboard

Copied

Oh so do I not have access to the 100 GB of storage I'm paying for? Do I have to keep them on my computer's hardrive instead?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 12, 2024 Sep 12, 2024

Copy link to clipboard

Copied

you still have the storage, but the local cc sync folder is no longer part of it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 12, 2024 Sep 12, 2024

Copy link to clipboard

Copied

Gotcha thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 12, 2024 Sep 12, 2024

Copy link to clipboard

Copied

LATEST

you're welcome 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines