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My team cannot initialize libraries in any of the CC Apps on desktop PC.
We have tried Photoshop, Illustrator and InDesign. The message displayed says "something went wrong initializing Creative Cloud Libraries".
We were sent a list of urls from Adobe to add to our white list in case our company Firewalls were the issue. This is still unresolved.
Can someone help us please?
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Hi Ed,
Please refer to the thread below where similar issue have been addressed:
CC2015 Error on PC: "Something went wrong initializing Creative Cloud Libraries" - how to repair?
Regards,
Sheena
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Hi
The thread you have just suggested I look at did not come up with any viable solution!
Many thanks,
Ed Younan
Creative Lead
Tel: 01483 541 815
<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>
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You may also try to check your host file for any Adobe blocked entries.
WIN: Windows 7 - Edit the Hosts File
MAC: How to Edit the Hosts File on Mac OS X • TekRevue
In case there are any blocked Adobe entries, please delete them and then save the file.
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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.
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Hello,
Sorry you're having issues with this service, if the problem has not been resolved I've attached a link below for using a log collector tool below:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
If you run this tool and and send us the resulting zip file it will help us diagnose the issue you are seeing.
Thanks,
Jason
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Adobe log attached
Many thanks,
Ed Younan
Creative Lead
Tel: 01483 541 815
<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>
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I've been experiencing the same problem - logs are here...
Dropbox - AdobeLogs-29072015-1051-Stewart-Harriss-MacBook-Pro.local.zip
ta
S
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Hi Eddy and Stewart,
Thanks for the link Stewart.
Eddy it looks like you might have been responding to the thread via email. Unfortunately your log files didn't come through. If you tried putting them as an attachment to the email that unfortunately won't work. You'd have to paste a link to them in the email after uploading and sharing them through a hosting service like Creative Cloud or Dropbox. Could you try that?
Thanks,
- Dave
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Hi
Let me know if you can access this:
ftp://193.19.88.173/Adobe%20logs/
Username: thirdpartycreativeaccess
Password: Table111
Many thanks,
Ed Younan
Creative Lead
Tel: 01483 541 815
<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>
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Thanks Ed, that worked. I'll pass them on to our engineering for review
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Please try killing the CCLibrary process and see if that resolve the issue (it’ll get restarted automatically):
On Windows, kill the CCLibrary.exe process in Task Manager
On Mac, kill the CCLibrary process in Activity Monitor.
Please let us know if that helps. Thanks!
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Hi,
Tried ending process for CCLibrary.exe to no avail. This did not work I am afraid.
Many thanks,
Ed Younan
Creative Lead
Tel: 01483 541 815
<http://www.berkeleygroup.co.uk/>[Vision2020]<http://www.berkeleygroup.co.uk/about-berkeley-group/our-vision>[QA]<http://www.berkeleygroup.co.uk/the-queens-award>
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I have this same issue. Ending process and checking host file didn't help.
Here is my log file http://adobe.ly/1UjAuku