New laptop - I'm not sure how Creative Cloud Files are supposed to work

New Here ,
May 16, 2022 May 16, 2022

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I have a new Lenovo Legion PC laptop after many years with an old Asus.. On my previous laptop computer I had a Creative Cloud Files Folder. I worked with Photoshop, InDesign, Illustrator, Dreamweaver, Acrobat, and more.

On my new Laptop with the Creative Cloud app installed, there is a Creative Cloud Files folder but nothing in it. 

When I try to read about this, it's confusing. Are all files going to be only in the cloud web now? Even InDesign? Will there be nothing in the local folder? Thanks for any advice.

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Cloud storage web assets , File sync

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Adobe Employee ,
May 16, 2022 May 16, 2022

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Hi there,

 

Thanks for reaching out. Please open the Creative Cloud desktop app and ensure that you're signed with using your source account or profile. Click File > Open Sync Folder. This opens the Creative Cloud files folder on your computer. Move the files from the Creative Cloud files folder to another folder on your computer.

 

You may also check this video for more info: https://www.youtube.com/watch?v=CsLFAq-p4BE

 

Let us know how it goes.

 

Regards,

Tarun

 

 

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New Here ,
May 16, 2022 May 16, 2022

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Thanks for your answer. I'm not sure I follow but I wll check it out. 

 

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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Open your web browser and go to Creative Cloud online.

 

Depending on which services & apps you use, this is what's contained in your online storage.  Download the files you need and save to your new laptop.  If you still have files on your old laptop HD, copy them to a Flash (USB) stick and move them to your new computer HD.


Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Creative Cloud Express (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 17, 2022 May 17, 2022

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Thanks for your answer. I guess I could get files from my old computer using a flash drive.

In the sync folder online, not all of my folders are there. And, on my cc desktop app, the sync is constantly running. What do I do about that?

Again, everything I have is new. I have uninstalled and reinstalled several times. I have used the CC clearner. This is very frustrating. I started working with this over 3 days ago. Also, I am not a real tech-y person.

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New Here ,
May 16, 2022 May 16, 2022

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Under Cloud Documents it says I have no Cloud Documents to show

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Adobe Employee ,
May 16, 2022 May 16, 2022

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Are you able to see your files in Creative Cloud web? Are you signed in to your account in the Creative Cloud Desktop Application?

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New Here ,
May 17, 2022 May 17, 2022

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Yes I'm signed in. I see the files on CC Web. Not all of them are there.

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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Maybe you saved files to your old computer hard drive.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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