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New Record for Having to Reinstall Creative Cloud

Enthusiast ,
Feb 05, 2024 Feb 05, 2024

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I've had to reinstall CC 4 times today. Anyone know why?

 

Tried to upload a pop-up of the need to repair but the upload would not accept my JPG

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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copy and paste a screenshot of whatever you want to show here.

 

otherwise, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Enthusiast ,
Feb 06, 2024 Feb 06, 2024

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quote

copy and paste a screenshot of whatever you want to show here.

 

By @kglad

 

Copy/Paste nor upload image are working here from Chrome.

quote

otherwise, reset the cc desktop app by making sure it's in the foreground, then press:
if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.


By @kglad

 

Really? Some of these steps like the cleaner I'm not willing to do.

 

Why not just fix CC so all of us don't have to personally overcome Adobe's problem?

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Community Expert ,
Feb 06, 2024 Feb 06, 2024

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try a different browser.

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Enthusiast ,
Feb 06, 2024 Feb 06, 2024

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Worked with FF. So there's an issue with this web site and Chrome

 

Capture.JPG

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Community Expert ,
Feb 06, 2024 Feb 06, 2024

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i'm using chrome and see no problem.  (but maybe there are os, app etc differences.)

 

in general, for that error, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

and if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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