Newly joined CC Library is not showing up

New Here ,
Oct 13, 2020 Oct 13, 2020

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A collegue invited me to collaborate on a CC library, I got the email and clicked the link to accept the invite, and then it opens up the CC Web version but the library I try to join does not show up in my list of libraries shared to me. I don't see it on the CC desktop app either. Other people I'm working with have the same problem. This problem seem to have started for us this past week.

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Collaboration , Libraries

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Hi,

Could you please check if that Library is under Browse shared libraries in CCD? If it is there, could you please just bookmark it, so it will have a blue tickmark.

Screen Shot 2020-10-13 at 3.40.01 PM.png

 

Thank you,
Mariia

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Yes,  I've checked in Browse shared libraries in CCD. That library is not showing up there.

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Adobe Employee ,
Oct 14, 2020 Oct 14, 2020

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We would need more details to start investigating the problem. I am sending you a direct message, please reply over there.

Thank you!
CCLibraries team

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New Here ,
Sep 21, 2021 Sep 21, 2021

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@Mariia NovikovaI am also having this issue with my team members not being able to see libraries I have shared with them. They have received the invite emails and accepted, however the libraries are nowhere to be found in CC desktop, CC web browser, browse shared libraries or within the apps themselves. Any help would be appreciated.

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Adobe Employee ,
Sep 21, 2021 Sep 21, 2021

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Hi,

Sorry you are seeing this, 

Could you please gather the Logs using Log Collector tool from the machines that are having this issue (Please, accept the invite via Creative Cloud Application):
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please, send the Logs ID, so we can retrieve them to start the investigation.

Thanks a lot,
CCLibraries Team

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New Here ,
Jul 22, 2022 Jul 22, 2022

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hello! i'm having the same issue with my peers. did this ever get solved?

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Did you ever solve this issue?

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New Here ,
Oct 07, 2021 Oct 07, 2021

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Hi I am having the same problem as above. A colleque invites me, I accept and nothing happens. It's happening for several other team members also. Was this issue resolved? If so, could someone share how it was fixed? OR could someone from Adobe please reach out and help me? I try to get in touch but it says to contact the adminstrator but I have had no luck find that individual. Any help would be greatly appreciated. Thank you!

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