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Answered

No Creative Cloud Files folder

Forum|Forum|11 years ago
July 31, 2014
1 reply
738 views

Hi guys,

I've had Creative Cloud installed on my Mac for a while now, and have just decided to try using the Cloud to share and sync files. However, when I hit "start syncing", nothing happens. I looked into why this may be and it turns out I don't have a Creative Cloud Files folder anywhere on my Mac. Tried reinstalling the CC desktop app, but this hasn't worked. Any ideas?

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Correct answer Elba Sobrino

You could also try the solution in this posting: Re: Sync folder can't be activated.

This seems to have worked for a few others with similar issues.

--Elba

Community Expert

Community Expert

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Elba SobrinoCorrect answer

Adobe Employee

You could also try the solution in this posting: Re: Sync folder can't be activated.

This seems to have worked for a few others with similar issues.

--Elba

Participant

Brilliant, it worked! Thank you