Edit and transform your photos with Lightroom and Photoshop.
See here:
https://helpx.adobe.com/manage-account/using/change-plan.html
If that doesn't help, please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html