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No podemos verificar el estado de tu suscripción.

New Here ,
Apr 27, 2020 Apr 27, 2020

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Buenas tardes,

Al intentar abrir  Photoshop desde la aplicación de Adobe Creative Cloud me sale el siguiente mensaje:

"No podemos verificar el estado de tu suscripción."

El resto de aplicaciónes se abre correctamente. He reinstalado al aplicación y he quitado el check de actualizar automáticamente fecha y hora pero me sigue dando el mismo error.

 

No consigo ponerme encontacto con el servicio de asistencia tecnica.

Alguna sugerencia?  Es urgente!

 

Saludos y gracias de antemano.

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Adobe Community Professional , May 27, 2020 May 27, 2020
Adobe acknowledges a problem with their system: https://status.adobe.com/

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New Here ,
May 27, 2020 May 27, 2020

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Hola me pasa igual y no se que hacer, llame a los telefonos de asistencia y no me responden, favor ayuda

gamification

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Adobe acknowledges a problem with their system: https://status.adobe.com/

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Hola, me sucede lo mísmo problema en Illustrator, no así en Photoshop y Lightrrom.

Ya probe la solución de cancelar la sincronización del relog a la hora Internet.

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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If Illustrator works and Photoshop and Lightroom not, the problem needs to be of a different kind. The check of the subscription status is the same for all.

 

As a side note: this was a temporary issue in 2020! You can't probably have the same problem.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Tengo el mismo problema. Abro cualquier aplicación de Adobe y salta un mensaje diciendo que no se puede verificar mi suscripción y que en 2 días la cancelarán. Intenté todo pero no lo puedo resolver

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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New Here ,
Aug 29, 2021 Aug 29, 2021

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Me está pasando lo mismo y estoy probando de todo sin resultado. Necesito con urgencia seguir usando las aplicaciones!

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New Here ,
Sep 19, 2021 Sep 19, 2021

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Hola,  me pasa lo mismo.  

Usted logró solucionar el problema?

Gracias

Saludos

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