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No storage space left despite no files in Lightroom + "Sync Issues" folder in Lightroom

New Here ,
Aug 14, 2021 Aug 14, 2021

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My Creative Cloud storage is full, but I can't find what's causing it to be full. I have no photos in Lightroom albums, there's nothing in "Your Files" or the other folders in CC, and Acrobat has nothing. I can't figure this out.

 

In Lightroom, there are 2,000+ images in a folder called "Synce Issues" that I can't seem to delete. Is this causing my storage to be full? How do I delete them?

 

Thanks.

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Cloud storage web assets

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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open your cc desktop app

click the cloud icon in the upper right

click go to cc web

check your file/folders etc

check your lightroom (and spark) link (bottom left)

delete everything unneeded

delete the files in the deleted folder

recheck your storage.

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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LATEST

You may access your Creative Cloud Storage from most modern browsers on either Win or Mac.

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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