Not all apps available to install in Creative Cloud All Apps annual subscription

[Maren29298259wpxr]

Hello,

Yesterday I just bought the Adobe Creative Cloud All Apps (20+ apps) from an online store that has a third party seller because it was on sale.  Yet most of the apps (especially Photoshop and Illustrator that I really need) are asking me for a trial use or to buy them (and I already bought them!).  What is going on here???  So I didn't directly buy from the Adobe website.  However, my account mentions that I am on a Free Plan membership and my serial number I got says that it is already in use but somewhere else it says it's an invalid format.  So NOTHING really mentions that I already purchased this product and I can't get ALL of the apps installed that I should be able to have.  I've looked around and somewhere people have said if I try to cancel a subscription (that I can't prove), I will be charged again.  I just want to use my product and ALL of the apps!!  Help!!

[John T Smith]

A subscription does not use a serial number... if you were sold something with a serial number it was not a subscription

If you do have a subscription, read this

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

If that doesn't work, contact Adobe support

This space is provided by Adobe, but this is not Adobe support
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This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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[Maren29298259wpxr]

Okay thank you for the info, I'm working on the issue with the vendor.

[kglad]

buying from a third party is risky. and if you were led to believe something impossible (eg, a perpetual license for current adobe apps), you were scammed.  ie, contact the vendor and your credit card company.

[Maren29298259wpxr]

I contacted the company who sent a message to the third party that sold it through them.  They told me the third party would contact me within 72 hours.  So I'll see.  I probably will ask for my money back (if I can at all) and redo the subscription through Adobe (if that's even possible).

[kglad]

keep us updated.  you can also contact your credit card company.

[Maren29298259wpxr]

Yes I will.

[Maren29370815wcw1]

Please check my longer message for the UPDATE down below!

[kglad]

@Maren29370815wcw1 

good to hear 

[John T Smith]

This has the OFFICIAL link to install a subscription... if you did not download direct from Adobe you MAY have an infected computer

How to install when you have a subscription (and an alternate download link)
https://community.adobe.com/t5/download-install-discussions/after-effects-set-up-wont-install/td-p/1...

[Maren29370815wcw1]

Hello eveyone,

UPDATE!!  So YES, I finally got ALL my Creative Cloud All Apps to install with the help of the third party's technician from a distance.  I had called the online company who then contacted the third party (who had sold me the package through their online company) who then got a hold of me with their technician.  He said I had used another account to sign in (and didn't realize I had used it and not the other account that has the info to sign in the next time) and when I was trying to figure out how to download the package (with the redeem number, other info that I bought it) didn't show up as well as only 5 of the apps showing up to install.  So to end this saga, it worked out and I'm very much relieved.  Good luck to all of you!