Participant

Answered

Page not found on creative.adobe.com/files

Forum|Forum|11 years ago
April 4, 2014
3 replies
2561 views

I immediately get Page not found when I sign into my creative cloud. I searched the forums and cleared my browser cache and cookies as suggested, but it didn't work.

I'm using Firefox.

I am not over my cloud storage limit.

I am current on my membership.

I do not have cloud folder on my desktop, this happens when I try to access through the web.

Any suggestions for how to get to my files? Thanks

This topic has been closed for replies.

Correct answer Ken G. Rice

This issue was resolved. Not sure if it was a browser cookie and cache issue but the customer is now able to view the Files and Archive pages.

Participating Frequently

Having the same problem!! Would like an answer ASAP!

Community Manager

Correct answer

Community Manager

This issue was resolved. Not sure if it was a browser cookie and cache issue but the customer is now able to view the Files and Archive pages.

Adobe Employee

Hi SlyMagpie,

Sorry for the delay in responding. Are you still seeing this behavior?

- Dave

Participant

I'm also having problems with page not found would like help

Marc F Kubischta

Adobe Employee

Im having same issue. I open the folder. the file is there and when I click to expand I get file not found.

Hi RayKingCreative,

I can reproduce the resize issue you mentioned in your private message - I'll have the engineering team responsible for metadata storage take a look.

I'm unable to reproduce the Page Not Found error on the referenced URL but I will take a look at the server logs next to see what happened when it did occur.