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Pas de connexion internet ?

New Here ,
Oct 11, 2023 Oct 11, 2023

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Bonjour,

 

Depuis quelques jours Creative Cloud me considère hors ligne et je n'ai plus accès au téléchargement de plug-ins, au IA dans photoshop, plus généralement à tout ce qui nécessite une connexion internet...

 

J'ai essayé en filaire avec deux RJ45 différent, en wifi, en partage de connexion avec mon téléphone (en filaire et en wifi) et rien n'y fait. Mon PC est pourtant bien connecté à internet !

 

Merci et bonne journée

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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@Lucas32847806yess 

 

check your account, https://account.adobe.com

 

if that shows your subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Oct 11, 2023 Oct 11, 2023

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Hello,

I've already tried it and it made no difference...

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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what exactly are you seeing?

 

a problem with the cc desktop giving a connection error, or an adobe app giving a connection error?

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New Here ,
Oct 11, 2023 Oct 11, 2023

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I see both, when I'm on CC I get this message (sorry it's French)

Lucas32847806yess_0-1697040693781.png

 

" No internet connection. You can still access some features offline. To take full advantage of this application, connect to the internet."

 

And for example, if I try to generate an image on PS I get this message

Lucas32847806yess_1-1697040750652.png

 

"We were unable to generate your descriptive text due to a connection problem. Please check your internet connection and try again".

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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LATEST

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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