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Payment went through but can't download the programs

New Here ,
Mar 07, 2022 Mar 07, 2022

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I purchased my students plan and has been charged to my credit card but cant download the programs and the information wont appear on plans or billing. Its as if i havent purchased anything but the payment has already been charged.

 

Please help

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Mar 07, 2022 Mar 07, 2022

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Hi @defaultz2vjovao63a5,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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