Permanently syncing cloud files

[Oliver_Steinert]

Hello.

I've got a problem: every day after the start of my computer, the creative cloud files sync began of all my cc files. there is no exception between team files or unshared. After 2h the sync is complete, but it began again after a restart. I try to log off and on (cc) but this will not help… Do you have any advice? 

My settings: CC for teams, creative cloud app version 3.9.0.334, mac os sierra 10.12.1 

[abcx6385915 · Accepted solution]

Hi Oliver,

Sorry for the inconvenience.

We have fixed the issue in creative cloud app version 3.9.1.335. Kindly update Adobe Creative Cloud app and let us know in case of any issue.

If any issue is seen at your end, please share us the local logs from your machine. Please use the below log collector tool to extract the local logs and share it with us on our mails (ranga@adobe.com; isahuja@adobe.com;sanths@adobe.com)

Log Collector Tool

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thanks

Isha