Photoshop updates keep failing with Fatal Error 125 on Win 10

[J-Wagner]

Hi

I'm unable to update Photoshop through the CC program on Windows 10. It keeps giving the Error 125. There is nothing in the Firewall settings blocking it. It always worked before. So I don't know if the problem is on my end or Adobe's server.

This is what the error log says:

Exit Code: 125
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in install product workflow with error code 125 error message {https://cdn-ffc.oobesaas.adobe.com/core/v3/applications?name=ACAI&version=0.3.1&platform=win64&build=0.3.1.3,P:-4,PS:404,G:-4}
-------------------------------------------------------------------------------------

[kglad]

if nothing changed (eg, your default web browser, your network, your network settings etc) on your end, restart your computer and retry.

[J-Wagner]

I did, it still won't work. Keeps failing to update.

[J-Wagner]

I wanted to see if it was just the Photoshop update not working so I installed a new CC app, I downloaded and installed Adobe Dimension and it worked! So why does only the Photoshop 23.3 update not download and install?! 🤔

[kglad]

does your computer meet ps 23.3 specs?

[J-Wagner]

Yes

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[J-Wagner · Accepted solution]

Thanks, they were able to figure it out, my VPN was the problem.

[kglad]

thanks for the follow-up.